Remote IT Support & Cloud Intern

Theuniversityunion; Sacramento (CA); Remote; USD 22,000 - 29,000; Part time

Job summary

The California Department of Motor Vehicles (DMV) seeks a student assistant to support IT teams including network, cloud, infrastructure, database, and service desk operations. This 100% telework position is based out of the Sacramento DMV headquarters and offers hands-on experience in troubleshooting, project coordination, and industry best practices.

Requires enrollment in eligible programs and a high school diploma with strong problem-solving and interpersonal skills.

Qualifications

• Students must be enrolled in at least six-semester units or nine quarter units for undergraduate students; four-semester units or six quarter units for graduate students.
• Majors listed in the job posting include Computer Science.

Responsibilities

• Work with network, infrastructure, cloud, database, and service desk teams to learn, support, and perform assigned tasks including incident tracking, reporting, and resolution processes.
• Assist in documentation, record-keeping, and process tracking for technical operations and support various technology-related projects and operational, cloud security, and compliance initiatives as needed.
• Perform in-depth troubleshooting and problem resolution; analyze and diagnose operational challenges related to connectivity, system performance, and service disruptions.
• Assist with configuration updates and system adjustments; escalate critical issues to the appropriate teams; document troubleshooting steps and resolutions for knowledge management.
• Assist with account provisioning and access management for cloud-based services, support deployment, monitoring, and maintenance of cloud and infrastructure environments.
• Assist with basic network and system configurations; contribute to database management tasks, including data entry, reporting, and performance tracking; assist with automation and infrastructure management tasks.
• Respond to customer inquiries, service requests, and incident reports; support loaner equipment check‑in/out and maintenance; perform password resets and access management tasks.
• Assist with remote software installations and troubleshooting; document technical procedures and updates for knowledge-sharing platforms.
• Assist with data reporting and analytics for service desk operations; provide backup support for hardware setup, manual installations, and document processing.

Skills

Interpersonal skills

Independent worker

Problem-solving

Education

High school diploma or equivalent

Majors/Fields of Study: Computer Science

Tools

Python

NodeJS

Terraform

AWS

GCP

Job description

The California Department of Motor Vehicles (DMV) seeks a student assistant to support IT teams including network, cloud, infrastructure, database, and service desk operations. This 100% telework position is based out of the Sacramento DMV headquarters and offers hands-on experience in troubleshooting, project coordination, and industry best practices.

Requires enrollment in eligible programs and a high school diploma with strong problem-solving and interpersonal skills.