SOC Incident Response & Monitoring Analyst – Hybrid

TEKsystems; Dublin (OH); Hybrid; USD 34,000 - 48,000; Full time

Job summary

TEKsystems in Dublin, OH is seeking a Service Operations Center (SOC) Analyst for a contract-to-hire role in a hybrid environment. You will monitor large-scale infrastructure, respond to incidents, and coordinate with cross-functional teams to maintain service health in a 24x365 setting.

The role emphasizes incident management, troubleshooting, and collaboration across multiple technologies while supporting enterprise systems and automation initiatives.

Qualifications

• Experience in a NOC/SOC/24x7 operations environment.
• Strong troubleshooting and issue-resolution skills.
• Experience with incident management and escalation processes.
• Hands-on experience supporting Linux environments.
• Strong verbal and written communication skills.
• Ability to remain calm and effective during high-priority incidents.
• Comfortable working across multiple technologies and operational disciplines.

Responsibilities

• Monitor enterprise applications, infrastructure, and critical business services.
• Identify, troubleshoot, and elevate incidents and outages.
• Perform incident management activities including triage, communication, and resolution coordination.
• Execute approved change requests and operational procedures.
• Communicate service health and status updates to stakeholders.
• Collaborate with cross-functional technical teams to resolve issues.
• Support continuous improvement initiatives, automation efforts, and operational efficiencies.
• Help maintain service availability, stability, and performance across a complex enterprise environment.

Skills

NOC/SOC experience

Troubleshooting

Incident management

Linux

Communication

Calm under pressure

Multi-technology

Job description

TEKsystems in Dublin, OH is seeking a Service Operations Center (SOC) Analyst for a contract-to-hire role in a hybrid environment. You will monitor large-scale infrastructure, respond to incidents, and coordinate with cross-functional teams to maintain service health in a 24x365 setting.

The role emphasizes incident management, troubleshooting, and collaboration across multiple technologies while supporting enterprise systems and automation initiatives.