SOC Duty Manager

Republic Airways Inc.; Indianapolis (IN); On-site; USD 70,000 - 90,000; Full time

Job summary

Republic Airways in Indianapolis, IN seeks a Dispatch Supervisor to authorize and control flights, ensuring safety and regulatory compliance. You will monitor operations, plan routes, releases and weather advisories while supervising Dispatchers and coordinators and coordinating with partners on unscheduled flights.

The role requires leadership experience, proficiency with dispatch software (Sabre FliteTrac, Aircom, WSI Fusion, AeroData) and strong knowledge of crew duty and rest regulations.

Qualifications

• High school diploma or equivalent; at least three years in commercial air carrier or Dispatcher capacity, with one year in lead/supervisory role.
• Proficient in Dispatch related software (Sabre FliteTrac, WSI Fusion, Aircom, AeroData, etc.).
• Knowledgeable on regulations pertaining to crew duty and rest.

Responsibilities

• Authorize, regulate and control airline flights according to FAA and Company regulations to ensure flight safety.
• Monitor flight operations, plan routes, releases, weather and advisory service duties.
• Supervise Dispatchers and Dispatch Coordinators; staff and create schedules for daily operation.
• Coordinate with parties on unscheduled operations due to weather or emergencies.
• Record incidents and prepare reports; participate in charter flight coordination.

Skills

FAA Regulations

Leadership / Supervisory

Communication skills

Education

High school diploma

Tools

Sabre FliteTrac

WSI Fusion

Aircom

AeroData

Job description

Job Category: Dispatch PL POSITION PURPOSE

Authorizes, regulates and controls airline flights according to government and Company regulations to expedite and ensure flight safety.

ESSENTIAL DUTIES

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Ensures Dispatchers comply with all FAA and Company regulations and procedures in monitoring flight operations, individual flight planning, releases, aircraft routing, weather and operation advisory service duties.
• Manages planned aircraft routing.
• Ensures plan is adjusted for maintenance issues, weather, airport closures or other issues accordingly.
• Supervises Dispatchers and Dispatch Coordinators in performing their assigned duties and responsibilities.
• Staffs and creates schedules to meet the requirements of the daily operation.
• Monitors weather systems and makes recommendations to the operation as needed.
• Coordinates with all appropriate parties any unscheduled operation of aircraft due to weather, airport closures, emergency situations, etc.
• Initiates emergency procedures and notifications when necessary.
• Ensures all non-routine operations are coordinated with flight crews, stations personnel, and airline partner management teams.
• Records all non-routine incidents and completes appropriate forms and reports.
• Participates in charter flight coordination with regard to SOC operations.
• Recommends changes to Flight Operations and Dispatch related manuals.
• Attends daily operations meetings and reports status of the daily operation.
• Reviews daily performance reports and audits for accuracy.
• Fosters the Company’s core values and culture throughout the work environment.
• Provides technical leadership to team and department members.
• Leads through example; monitors, influences and trains others.
• Provides input to supervisor on performance reviews and helps to identify development needs.
• Provides coaching, performance feedback, counseling and takes corrective action as necessary.
• Performs other duties as assigned or required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

EDUCATION and/or EXPERIENCE.

High school diploma or equivalent. At least three years of commercial air carrier or comparable operations in a Dispatcher capacity or equivalent, with at least one of those years in a lead or supervisory role. Possess Microsoft Office skills. Proficient in use of Dispatch related software (Sabre FliteTrac, WSI Fusion, Aircom, AeroData, etc.). Knowledgeable on regulations pertaining to crew duty and rest.

REGULATORY

Able to pass an FAA required 10 year work history review and pass criminal background and fingerprint checks. Possess and maintain a valid US passport or foreign passport. Authorized by law to work in the United States and able to travel in and out of the United States. Willing to submit to and pass FAA and Company mandated random drug and alcohol tests.

LANGUAGE SKILLS

Ability to read, analyze, interpret and understand technical procedures and governmental regulations, sometimes quickly and under stressful or emergency situations. Able to effectively present information to and respond to questions from management, crew, air traffic control, and internal associates. Able to speak and be understood in English in person, on the phone and over a radio headset.

REASONING/PROBLEM SOLVING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.to read and interpret documents such as safety rules, operating and maintenance instructions. Must be able to remain calm, think and react quickly in all types of emergency situations.

DECISION MAKING

Makes day to day decisions used to support strategic direction. Decisions often require some thought and are somewhat structured. Decisions tend to be short term and usually moderate cost. Able to process information quickly and react in a positive manner during unexpected and/or serious situations. Capable of controlling personal and emotional responses and acting appropriately under high levels of stress.

PHYSICAL DEMANDS

Able to sit for prolonged periods. Able to hear clearly verbal communications in person, on the telephone and over a headset with ambient noise.

WORK ENVIRONMENT

Able to work nights, evenings, weekends and holidays to support 24 hour operations.

TRAVEL REQUIREMENTS

Able to attend industry meetings as well as meetings with airline partners and vendors.

Equal Opportunity Employer, Disability and Veteran Accommodations

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

About Republic Airways

Founded in 1974 and headquartered in Indianapolis, Indiana, Republic Airways is one of the largest regional airlines in North America. Republic operates a fleet of 200+ Embraer 170/175 aircraft and offers scheduled passenger service with 900 daily flights to 80+ cities in the U.S. and Canada. Republic continues to lead the way in innovation and operational excellence for 50 years. The unrivaled work being done by our over 6,000 Associates sets us apart from the competition. We are in an era of growth and untapped potential across the aviation industry. It’s an exciting time to be part of our Company, from corporate positions to the flight deck. No matter your role, your opportunities are elevated at Republic Airways. Republic Airways fosters a culture of trust, respect, care and fun. We believe our people and the passion they bring to their work is what distinguishes us. We work to encourage, support and invest in our Associates both professionally and personally. We live and breathe our Vision, Mission, Culture Statement and Guiding Principles — those words are put into action each and every day at Republic.