Scheduler, Crewmember Support

Republic Airways Inc.; United States; Vor Ort; USD 65.000 - 95.000; Vollzeit

Zusammenfassung

Republic Airways is seeking a Crew Scheduling Operations Specialist to join our team in the United States. You will participate in onboarding, advance through development, and eventually become a fully qualified specialist who drives on-time performance and efficient crew utilization.

In this high-stakes role, you will make critical, time-sensitive decisions, collaborate with Dispatch and Maintenance, and provide 24/7 support to Crews.

Qualifikationen

• High school diploma or GED with relevant experience or a college degree.
• Experience delivering high-quality customer support in a dynamic, high-stakes environment (aviation preferred).
• Demonstrated ability to make sound, time-sensitive decisions under pressure.
• Strong attention to detail and ability to manage multiple priorities.
• Proficient with English communication and regulatory language such as FAA rules.

Aufgaben

• Ensure pilots and flight attendants are scheduled in compliance with FAA regulations, CBAs, and company policies.
• Assign legal and qualified crew to open trip pairings to support on-time performance and reliability.
• Make daily decisions on resource use, performance, and budgets; may require additional resources if needed.
• Monitor crew connections and replace crews to preserve schedule integrity.
• Provide 24/7 support for crew scheduling, travel logistics, and inquiries.

Kenntnisse

FAA regulations

Crew scheduling

Decision making

Communication

Microsoft Office

Customer service

Ausbildung

HS diploma or GED with related experience

Bachelor's degree (preferred)

Tools

Crew scheduling software

Jobbeschreibung

POSITION PURPOSE

At Republic Airways, Crew Schedulers are introduced to the operation through a structured onboarding and development program and gradually expand their responsibilities as they gain experience and demonstrate proficiency. Upon successfully completing the qualification process, they advance to become fully qualified Crew Scheduling Operations Specialists. At Republic Airways, Crew Scheduling Operations Specialists are critical decision-makers who directly influence our operational performance, cost efficiency, and crewmember productivity. When weather or other disruptions impact the air travel system, the Crew Scheduling team becomes the operational recovery center—making rapid, high-stakes decisions that keep flights moving, ensure our Crewmembers are supported, and help our passengers reach their destinations safely, while minimizing delays and maximizing efficiency.

ESSENTIAL DUTIES

• Ensure Pilots and Flight Attendants are scheduled in full compliance with FAA regulations, collective bargaining agreements, and company policies
• Assign legal and qualified crew members to open trip pairings to support on-time performance, crew legality, and operational reliability
• Make decisions daily on the use of resources, performance, and budgets. Decisions could require additional expenditure of resources if not sound decisions
• Fierce focus on exceeding Republic’s Flight Plan Operational KPI initiatives
• Monitor crew connections and proactively replace crews to avoid delays and preserve schedule integrity
• Utilize critical decision-making ability to resolve conflicts and recover open flying caused by irregular operations, crew unavailability, or legality constraints
• Make high-impact, time-sensitive decisions to preserve schedule integrity and minimize operational delays
• Collaborate with Dispatch, Maintenance, and other operational departments to resolve real-time challenges
• Communicate schedule adjustments to crewmembers with clarity, professionalism, and urgency
• Provide 24/7 support to crewmembers, including schedule modifications, travel logistics, and contract-related inquiries
• Review and align daily reserve coverage to ensure maximum utilization and cost-effectiveness
• Contribute to the onboarding and development of new Crew Scheduling Operations Specialists through hands‑on training and mentorship
• Maintain expert-level knowledge of federal aviation regulations and applicable labor agreements
• Operate multiple specialized software systems to track and solve complex scheduling problems, while handling a high volume of phone calls and chat communications
• Uphold Republic Airways’ BEST guiding principles and contribute to a culture of safety, efficiency, and accountability
• Performs other duties as assigned or required.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

The requirements listed below are representative of the knowledge, skill, and/or ability necessary to perform this job.

EDUCATION and/or EXPERIENCE.

• Candidates may qualify through either a high school diploma/GED with relevant professional experience or a college degree
• Previous experience delivering high-quality customer support within a dynamic, high‑stakes operational setting—preferably in aviation, transportation, or 24/7 operations
• Demonstrated ability to make sound, time-sensitive decisions in high-pressure environments
• Proven capacity for critical thinking and complex problem-solving
• Strong aptitude for learning and applying detailed regulatory language, including FAA regulations and union contract provisions
• Exceptional attention to detail and ability to manage multiple priorities simultaneously
• Comfortable navigating ambiguity and adapting quickly to changing operational conditions
• Professional verbal and written communication skills
• Reliable attendance and a stable work history
• Ability to work any assigned schedule awarded by seniority bid, including early mornings, evenings, overnights, weekends, and holidays.
• Proficiency in Microsoft Office and ability to learn and operate specialized airline operations systems
• Able to speak, read, understand, and write English
• Ability to sit or stand at a workstation for extended periods (up to 10-hour shifts)

PREFERRED EDUCATION and/or EXPERIENCE

• Bachelor's degree in aviation or a related discipline
• 1 year of experience in airline operations, crew scheduling, or a regulatory compliance role
• Familiarity with FAR 91, 121, and 117
• Desire to grow professionally within Republic Airways

LANGUAGE SKILLS

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Able to deliver negative information in a tactful and professional manner.
• In order to communicate effectively with crew, peers, and vendors must be able to speak, read, understand, and write English.
• Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

REASONING/PROBLEM SOLVING ABILITY

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to multitask while still upholding a sense of urgency.

DECISION MAKING

• Makes decisions and determines best methods to solve problems by referring to established policies and procedures.
• Able to apply critical thinking, problem solving and attention to detail when making decisions.

PHYSICAL DEMANDS

• Able to move about the work environment.
• Frequently required to stand, walk, sit, talk and hear.
• Able to sit or stand at a workstation for 10-hour shifts

WORK ENVIRONMENT

• Self motivated and able to work independently and within a team environment.
• Able to thrive in a high-stress, high-volume working environment
• Typically, not exposed to extreme environmental conditions.
• Must be able to work a varied schedule including nights, weekends and holidays.

TRAVEL REQUIREMENTS

• Travel up to 10% of the time, including nights, weekends, holidays, and overnight stays.

EQUAL OPPORTUNITY EMPLOYER, DISABILITY, AND VETERAN ACCOMODATIONS

• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
• Equal Opportunity Employer, Disability and Veteran Accommodations All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Founded in 1974 and headquartered in Indianapolis, Indiana, Republic Airways is one of the largest regional airlines in North America. Republic operates a fleet of 200+ Embraer 170/175 aircraft and offers scheduled passenger service with 900 daily flights to 80+ cities in the U.S. and Canada. Republic continues to lead the way in innovation and operational excellence for 50 years. The unrivaled work being done by our over 6,000 Associates sets us apart from the competition. We are in an era of growth and untapped potential across the aviation industry. It’s an exciting time to be part of our Company, from corporate positions to the flight deck. No matter your role, your opportunities are elevated at Republic Airways. Republic Airways foster a culture of trust, respect, care and fun. We believe our people and the passion they bring to their work is what distinguishes us. We work to encourage, support and invest in our Associates both professionally and personally. We live and breathe our Vision, Mission, Culture Statement and Guiding Principles — those words are put into action each and every day at Republic.