Security Emergency Operations Center - Dispatcher (College Campus)

Allied Universal; Baltimore (MD); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Paid orientation

Medical insurance

Dental insurance

401k

Vision insurance

Job summary

Allied Universal is hiring a Security Operations Center Dispatcher to manage information flow from the SOC to security management. The role is full-time in a 24/7 dispatch environment with emphasis on emergency responsiveness and clear communication across multiple channels.

Responsibilities include alarm monitoring, CCTV oversight, radio dispatch, and incident reporting. A high school diploma is required; prior emergency call center experience is a plus.

Qualifications

• High school diploma or equivalent is required.
• Licensing requirements may apply per state/local laws.
• Demonstrated analytic and critical thinking skills and ability to prepare reports.
• Ability to prioritize workload based on urgency.
• Proficiency with advanced computer systems and networks.
• Ability to communicate effectively with IT and Security Systems professionals.
• Experience operating radio, telephone equipment and console monitors.
• Ability to adapt in a dynamic, high-pressure environment.

Responsibilities

• Monitor alarms and CCTV to identify incidents and respond accordingly.
• Answer phones and operate IP-based telephone system.
• Dispatch via radio; manage multi-channel communications.
• Log calls and incidents; issue and collect incident reports.
• Coordinate with SOC staff to document guard activities and incidents.
• Ensure timely, accurate response to incidents and notifications.

Skills

Analytical thinking

Prioritization

Communication with IT & Security teams

Radio/telephone equipment operation

Education

High school diploma or equivalent

Tools

IP-based telephone system

Radio dispatch equipment

Alarm monitoring systems

Job description

Overview

Company Overview:

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

Allied Universal® is hiring a Security Operations Center Dispatcher. The Security Operations Center Dispatcher has high visibility and is directly accountable for the effective and efficient flow of information from the Security Operations Center (SOC) and Control Rooms to the Corporate Security Management. The SOC is a 24/7 operation which provides the Security Operations Team with a comprehensive monitoring approach to provide broad visibility of activity across the enterprise, leverages intelligence from several systems and technology databases that provide advanced correlation, and analysis capabilities to deliver a prioritized list of actionable security incidents to the Security Operations Team.

Join the World's Leading Global Security Company!Excellent Career Advancement Opportunities!Paid Orientation, Medical, Dental, 401k and Vision!Full Time Dispatch Position $24.35 per hour wage!Shift(s) Needed: 3p-11p and 11p-7aDispatch Experience is a MUST -- Emergency call center experience is a PLUS!! Military, Police and EMS background highly encouraged to apply!This is a critical "EMERGENCY" operations position that works side by side w/ the client, which requires 100% Open Communication and Flexibility!Even when given a permanent shift/schedule, the cadence of this critical "EMERGENCY" operations position is being prepared (On Stand By) to be called in early to cover shifts and/or being held over to cover shifts. Must train on various shifts.This is a demanding position where "Solid Decision Making" makes all the difference!THIS SITE REQUIRES ALL APPLICANTS TO BE UPDATED WITH COVID-19 & FLU VACCIANTIONS w/ PROOF THROUGHOUT THE HIRING PROCESS.

RESPONSIBILITIES:

• Alarm monitoring
• CCTV monitoring
• Camera Survey
• Answering phones; operate IP based telephone system
• Radio Dispatch; use multi-channel communications
• Radio and call logging
• Incident Report issuance and collection
• Operations support; routing of call information to the appropriate units for handling
• Ensure timely and effective response to incidents, alarms, notifications, calls, and other activities related to the Security Operations Center and its role as a central alarm monitoring station
• Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systems
• Process and evaluate information received from all available sources, and respond with the appropriate communication and dispatch procedures
• Coordinate with Security Operations Center staff to provide necessary documentation in support of uniformed guard force activity (e.g., Officer Dispatch, Incident Reporting, etc.)

QUALIFICATIONS:

• Must possess a high school diploma or equivalent
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Work experience must include of the following:
  • Demonstrated analytic and critical thinking skills and ability to prepare reports
  • Ability to prioritize workload based on urgency
  • Demonstrated high level of competency with advanced computer systems (e.g., hardware, software, and networks)
  • Ability to communicate effectively with IT and Security Systems professionals
  • Demonstrated ability to operate radio, telephone equipment and/or console monitors
  • Ability to adapt in a dynamic work environment while possibly working under pressure

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com