SOC Analyst I

Security Service Federal Credit Union; San Antonio (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Health savings account

Flexible spending accounts

Company paid life insurance

Disability insurance

Paid vacation

401K match

Job summary

Security Service Federal Credit Union is seeking a SOC Analyst I to evaluate and coordinate responses to incidents and emergencies across multiple SSFCU sites. You will provide real-time support via video analysis and direct communication with personnel and authorities, while maintaining security documentation and logs.

The role requires on-site work, a strong understanding of security protocols, and proficiency with MS Office and VMS systems.

Qualifications

• High school diploma or equivalent.
• Minimum of three years of security-related work experience including SOC or law enforcement dispatch in high-stress environments.
• Must remain onsite or work extended hours during emergencies and disasters.
• Proficient with Microsoft Outlook/TEAMS, Word, Excel, PowerPoint.

Responsibilities

• Evaluate and coordinate responses to incidents and emergencies across SSFCU locations.
• Conduct video reviews, analysis, and investigative functions; maintain incident databases.
• Monitor alarm activations at 70+ branches and main campus; coordinate with security and law enforcement.
• Assist in incident response coordination and remediation of security events as needed.
• Document security concerns and emerging trends; maintain security activity logs.

Skills

Incident response

Video analysis

Security monitoring

Communication

Education

High school diploma or equivalent

Associate degree preferred

Tools

Outlook/TEAMS

Word

Excel

PowerPoint

VMS

Job description

The Security Operations Center (SOC) Analyst I evaluates and coordinates responses to incidents and emergency situations related to employees and/or company locations. Communicates security related matters to uniformed security personnel and provides continuous real-time actionable support through video analysis, direct communication with SSFCU personnel along with law enforcement, EMS or fire service when the need demands. Maintain a clear understanding of business machines and programs with aptitude for superior knowledge of security protocols and technologies; video management system (VMS), site security configurations, access coding, incident databases, enterprise intrusion/trouble systems, remote programming systems. Finally, possess the verbal and writing skills necessary to assess, document and articulate incidents for review by leadership. Performs video review, retrieval, analytical and investigative functions. Performs link analysis to identify patterns of like behavior, criminal conduct, and suspicious behavior to facilitate information sharing and actionable measures. Monitors, analyzes, and identifies solutions to alarm activations at the 70-plus branch sites, the SFFCU main campus and other properties. Duties also include monitoring special events on SSFCU property, coordinating with security personnel, contracted law enforcement personnel and event management to implement professional security plans. Assists in the c oordination of the incident response to remediate security and other spontaneous events when needed. Ability to assess, investigate, document, and report security concerns and emerging security trends. Monitors enterprise access control systems including support for localized users, software configuration, verification of door function, door position switches, and card readers inventory control. Updates and maintain security activity logs and daily operational reports. Document entries for updates and when needed coordinates maintenance on alarms and more. Exhibits a calm sense of urgency during problem analysis. Follows up to ensure satisfactory resolution with internal stakeholders. Completes any other job-related duties needed to help drive to our vision, fulfill our purpose, and abide by our organization's values.

Qualifications

High school diploma or equivalent. Minimum of three (3) years of security related work experience including law enforcement dispatch center, SOC experience, or other fast-paced, high stress environment with the requirement to resolve multiple interruption-driven priorities simultaneously. The ability to guide discussions, overcome obstacles, identify, recommend, and implement workable solutions. Must remain onsite or work extended hours during natural disasters and unusual occurrences. Computer software proficiency including Microsoft Outlook/TEAMS, Word, Excel, Power Point. Work a flexible schedule to accommodate business needs and provide seven day a week twenty-four hour a day coverage. Local distance travel may be required for business purposes occasionally. Valid driver's license, a safe driving record, and insurability. Lift 25 lbs. without assistance.

Ideal Candidate Will Have

Previous law enforcement and/or Military Occupational Specialty (MOS) in a related field is highly desirable. Security and safety related certifications are desirable. Financial Institution experience with security experience. Security and safety related certifications. Ability to prioritize and complete numerous projects and tasks with optimum efficiency and productivity. Associate degree in a related field is preferred.

Who We Are

Security Service Federal Credit Union is an industry leader who has built a reputation of innovation, strength, and stability. We pride ourselves on discovering and developing employees who have exceptional character and a genuine passion for helping others. In return, we deliver a comprehensive total rewards package that supports the financial, physical, and emotional wellbeing of our employees.

Our Core Values

All employees should demonstrate our SSFCU core values -- Caring, Innovative, Honest, Fair and Dedicated -- while providing enthusiastic, professional, and courteous service to SSFCU members and employees.

What We Offer

• medical, dental and vision insurance
• health savings and flexible spending accounts
• company paid employee life insurance
• supplemental life insurance plans
• supplemental insurance plans for hospital and critical accident
• short term disability
• company paid long term disability
• paid sick and safe leave
• paid vacation
• 401K match with immediate vesting
• tuition reimbursement
• employee tenure and award programs
• access to an on-site fitness center or gym membership reimbursement program

Additional Information

We are an EEO Employer that provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information.