SOAR & ITSM Integrations Engineer (Onsite)

BlackCube Labs; Chicago (IL); On-site; USD 96,000 - 107,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K

Commuter Benefits

Job summary

Genesis10 is seeking a SOAR Engineer – ITSM Integrations for a 12+ month contract with a global financial institution. The role is onsite in Chicago, IL, Denver, CO, Washington, DC, or Jersey City, NJ, 5 days a week.

The engineer will design, build, and maintain integrations between SOAR platforms and Jira/JSM, developing automated workflows for incident response and ITSM ticket management using Jira REST APIs, OAuth2, Python, and JQL.

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• 3+ years in systems integration, automation engineering, SOAR, or ITSM development.
• Hands-on Jira/JSM experience and REST API skills.
• Strong knowledge of OAuth2 authentication and authorization.
• Proficiency in Python and scripting.
• Experience with JQL queries.
• Ability to document architecture and workflows.

Responsibilities

• Design, build, and maintain integrations between SOAR platforms and Jira/JSM.
• Develop automated workflows for ITSM tickets during security incidents.
• Utilize REST APIs to exchange data between systems.
• Implement OAuth2 authentication mechanisms for secure integrations.
• Create and optimize JQL queries for reporting and automation.
• Develop Python-based automation scripts and connectors.
• Collaborate with security and IT teams to automate processes.
• Monitor, troubleshoot, and improve integration performance.
• Document architecture, mappings, and operational procedures.
• Assist in testing, deployment, and continuous improvement of solutions.
• Ensure compliance with security and governance standards.

Skills

Jira/JSM REST APIs

OAuth2

Python development

JQL

REST APIs

SOAR integrations

ITSM

Troubleshooting

Documentation

Collaboration

Education

Bachelor's degree in CS/IT/Cybersecurity or equivalent

Tools

Jira/JSM

Job description

Genesis10 is seeking a SOAR Engineer – ITSM Integrations for a 12+ month contract with a global financial institution. The role is onsite in Chicago, IL, Denver, CO, Washington, DC, or Jersey City, NJ, 5 days a week.

The engineer will design, build, and maintain integrations between SOAR platforms and Jira/JSM, developing automated workflows for incident response and ITSM ticket management using Jira REST APIs, OAuth2, Python, and JQL.