Snr Type Operations Manager

Monotype; Woburn, Northern (MA, KY); Hybrid; USD 100,000 - 110,000; Full time

Benefits offered by this job

Extensive development and training

Flexible work arrangements

Unlimited vacation and sick time

Generous 401k match

Competitive medical, dental and vision

Job summary

Monotype is seeking a Senior Type Operations Manager in Woburn, MA to lead operational excellence and brand governance across typography services. You will drive platform administration, onboarding, and issue resolution while ensuring licensing compliance and client satisfaction.

You will partner with the Account Type Director to deliver governance, audits, and training, ensuring typography usage aligns with brand guidelines and contractual terms across client organizations.

Qualifications

• Proven experience in customer success, account management, or operational roles within creative/brand environments.
• Familiarity with design tools and platforms (Adobe Creative Cloud, Figma).
• Excellent written and verbal communication skills.
• Detail-oriented with strong process-driven mindset.

Responsibilities

• Platform Administration & User Management: Manage font platform administration, onboarding, training, and ongoing support.
• Compliance Monitoring & Reporting: Conduct compliance monitoring, generate reports and dashboards, monitor licensing adherence.
• Regular Brand Audits & Assessments: Conduct brand audits, assess typography consistency, document findings, and track improvements.
• Policy Implementation & Training: Implement font policies and deliver training on typography best practices across partners.

Skills

Customer success

Account management

Operational roles

Organizational skills

Problem-solving

Communication skills

Typography platforms

Tools

Adobe Creative Cloud

Figma

Job description

## Snr Type Operations ManagerApply: Woburn, MA: Full time: Posted Today: R0004930Senior Type Operations ManagerAre you our “TYPE”? Named \"One of the Most Innovative Companies in Design'' by Fast Company, Monotype brings brands to life through type and technology that consumers engage with every day. The company's rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like Helvetica, Futura, Times New Roman and more. Monotype specializes in the design, development, licensing, and management of typefaces and font technologies for the world’s biggest global brands and individual creative professionals, offering a wide set of solutions that make it easier for them to do what they do best: design beautiful brand experiences. Want to learn more about who we are, what we do, and how you can become part of our team of over 1,000 talented employees across the globe? Visit us at www.monotype.com. The Senior Type Operation Manager serves as the operational excellence expert and brand compliance guardian within Monotype's Creative Type Services offering. This role ensures clients achieve maximum value from their typography investments while maintaining complete governance and compliance. As part of the Creative Services team, you willfocus on platform mastery, compliance assurance, and regular brand auditing, working alongside the Account Type Director to deliver seamless operational support. **What You'll Be Doing:**Platform Administration & User Management• Manage comprehensive font platform administration ensuring optimal performance and accessibility• Execute user onboarding, training, and ongoing platform support across clientorganizations• Provide day-to-day operational support and technical issue resolution• Maintain platform configurations and user permissions aligned with brandrequirementsCompliance Monitoring & Reporting• Conduct proactive compliance monitoring across client typography usage• Generate regular compliance reports and dashboards for stakeholders• Monitor font licensing adherence and identify potential compliance risks• Execute production font reporting and Brand & License Protection servicesRegular Brand Audits & AssessmentsConduct scheduled comprehensive brand audits across digital and key physical touchpoints• Assess typography consistency and brand guideline adherence• Document audit findings and provide actionable recommendations• Track improvement progress and maintain audit reporting schedulesPolicy Implementation & Training• Implement font policies and governance frameworks developed through strategic advisory• Deliver training sessions to internal teams and key stakeholders on typography best practices• Ensure policy compliance across client organization and key partnersWhat We're Looking For:• Proven experience in customer success, account management, or operational roles within creative/brand environments• Ideal but we can offer training - background in asset management• Ideally, experience with font licensing, brand compliance, or creative assetpreferred• Familiarity with design tools and platforms (Adobe Creative Cloud, Figma)• Exceptional organizational skills with ability to manage multiple complex client operations simultaneously• Detail-oriented approach with strong process-driven mindset• Excellent problem-solving abilities with proactive issue identification skills• Strong technical aptitude for learning and mastering typography platforms and tools• Outstanding written and verbal communication skills• Ability to translate complex technical concepts into clear operational guidance• Collaborative team player who works effectively across departments• Client-focused mindset with commitment to operational excellence• Self-driven and proactive with strong accountability for client successSuccess Metrics:• Client satisfaction scores and retention rates• Brand compliance audit results• Platform utilization optimization• Operational efficiency and issue resolution times• Support of Account Type Director revenue growth initiatives **What’s in it for you:*** Extensive development and training offerings.* Highly engaged Events Committee to keep work enjoyable.* Competitive Medical, Dental, and Vision Coverage to meet all your healthcare needs.* Flexible work arrangements and unlimited vacation and sick time.* Generous 401k match to save for your future, and so much more! Monotype is an Equal Opportunities Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status The US pay range for this position is $100k – $110k annual base salary for external candidates with the appropriate level of experience. A corporate bonus will also be offered as part of this role. The final annual base salary offered will be based on location and experience level, and could be less for internal applicants depending upon experience. The job application window for this role is 30 days from the posting date.