Snow Sports Supervisor: Lead Instructors & Guest Experience

Camelback Resort; Pocono Township (PA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Complimentary access

Paid training

Tuition reimbursement

Vacation and PTO

Referral bonuses

Next-day pay

Job summary

Camelback Resort in Tannersville, PA is seeking a Snow Sports Supervisor to coordinate daily ski and snowboard lessons, manage instructor schedules, and ensure smooth guest check-ins for an exceptional on-mountain experience.

The role requires excellent communication, PSIA/AASI Level 1 or willingness to obtain, and the ability to work weekends and holidays. Training is provided, with competitive wages and season-long perks.

Qualifications

• PSIA/AASI Level 1 certification or ability to obtain level 1.
• Complete instructor training provided by Camelback Resort.
• Ability to work weekends, holidays and evenings.
• Strong communication and interpersonal skills.

Responsibilities

• Coordinate Instructors with daily lessons based on ability and guest need.
• Ensure Instructors are teaching proper technique, appropriate to the ability level of the guest.
• Track lesson completion and approve Instructors tasks through Flaik.
• Promote safety amongst staff to give guests knowledge on how to remain safe while they ski/ride.
• Act as a guest point of contact for any concerns, or guest service issues.
• Adhering to the Customer Service Standards of Camelback Resort as well as all Company policies as outlined in the Employee Handbook.
• Adhering to seasonal and daily Service Guidelines and Checklists.
• Communicating effectively with all members of the Camelback Resort team.
• Participating in the business planning process for the department and the resort.
• Actively supporting all Company initiatives.
• Resolve employee conflicts and concerns and internal conflicts while adhering to Camelback Resorts core values and guest standards.
• Observe and enforce all resort and Learning Center policies.
• Assist the Ski and Ride academy daily in all other Ski/Snowboard School functions as required.
• Participate in clinics and complimentary skiing/riding to ensure constant improvement of personal skills.
• Greet guests and direct guests to proper lesson locations.

Skills

Excellent communication

PSIA/AASI Level 1

Adaptability

Instructor training

Teaching passion

Prolonged skiing/riding

Flexible schedule

Microsoft Office

Tools

Microsoft Word/Excel

Job description

Camelback Resort in Tannersville, PA is seeking a Snow Sports Supervisor to coordinate daily ski and snowboard lessons, manage instructor schedules, and ensure smooth guest check-ins for an exceptional on-mountain experience.

The role requires excellent communication, PSIA/AASI Level 1 or willingness to obtain, and the ability to work weekends and holidays. Training is provided, with competitive wages and season-long perks.