Snow Sports Supervisor

Camelback Resort; Tannersville (IN); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Free park access

Paid training

Employee events

Referral bonuses

Competitive wages

PayActiv

Tuition reimbursement

Medical insurance

Dental insurance

Vision insurance

401K

Vacation & PTO

Job summary

Camelback Resort is seeking a Snow Sports Supervisor to coordinate daily lesson operations, manage instructor scheduling, and oversee guest check-ins to ensure an exceptional on-mountain experience.

The role requires coordinating instructors by guest needs and abilities, tracking lesson completion in Flaik, and promoting safety and excellent guest service across the team. Flexibility for weekends and evenings is needed.

Qualifications

• Excellent communication and interpersonal skills.
• Level 1 PSIA/AASI or ability to obtain a Level 1.

Responsibilities

• Coordinate instructors with daily lessons based on ability and guest needs.
• Ensure instructors teach proper technique appropriate to guest ability.
• Track lesson completion and approve instructor tasks in Flaik.
• Promote safety and educate guests on safe skiing/riding.
• Serve as guest point of contact for concerns or service issues.
• Adhere to Camelback Resort Customer Service Standards and policies.
• Communicate effectively with team members.
• Participate in department and resort business planning.
• Support company initiatives and resolve conflicts.
• Observe and enforce resort policies.
• Assist Ski and Ride academy with daily functions.
• Participate in clinics and extra skiing/riding to improve skills.

Skills

Excellent communication

Interpersonal skills

Flexibility

Skiing ability

Microsoft Excel

Education

PSIA/AASI Level 1

Tools

Flaik

Microsoft Excel

Job description

Job Title: Snow Sports Supervisor

Department: Ski School

Reports to: Ski School Manager

The Snowsports Supervisor is responsible for coordinating daily lesson operations, ensuring seamless communication between instructors and guests. This role oversees instructor scheduling, lesson assignments, and guest check-ins to provide an exceptional on-mountain experience.

Key Responsibilities:

• Coordinate Instructors with daily lessons based on ability and guest need.
• Ensure Instructors are teaching proper technique, appropriate to the ability level of the guest.
• Track lesson completion and approve Instructors tasks through Flaik.
• Promote safety amongst staff to give guests knowledge on how to remain safe while they ski/ride.
• Act as a guest point of contact for any concerns, or guest service issues.
• Adhering to the Customer Service Standards of Camelback Resort as well as all Company policies as outlined in the Employee Handbook.
• Adhering to seasonal and daily Service Guidelines and Checklists.
• Communicating effectively with all members of the Camelback Resort team.
• Participating in the business planning process for the department and the resort.
• Actively supporting all Company initiatives.
• Resolve employee conflicts and concerns and internal conflicts while adhering to Camelback Resorts core values and guest standards.
• Observe and enforce all resort and Learning Center policies.
• Assist the Ski and Ride academy daily in all other Ski/Snowboard School functions as required.
• Participate in clinics and complimentary skiing/riding to ensure constant improvement of personal skills.
• Greet guests and direct guests to proper lesson locations.

Qualifications and Requirements:

• Excellent communication and interpersonal skills (verbal and written)
• Level 1 PSIA/AASI or the ability to obtain a level 1
• Ability to adapt
• Must Successfully complete instructor training (provided by Camelback Resort)
• Patience and passion of the outdoors and teaching
• Must be capable of skiing/riding for prolonged periods of time
• Ability to work a flexible schedule including weekends, holidays and evenings
• Computer competency including Microsoft systems including but not limited to word and Excel

Benefits/Perks:

• Complimentary access to Camelbeach, Camelback, Aquatopia, local amusement parks and more Plus, great friends & family perks.
• Paid Training to gain skills, knowledge, and experience for professional development.
• Not to be missed employee events throughout the season.
• Referral Bonuses - invite your friends to work with you!
• Competitive wages and advancement opportunities.
• Interact with people from all over the world!
• Next day pay, through PayActiv.
• Tuition Reimbursement*
• Medical, dental, vision insurance, 401K*
• Vacation and PTO*

*Full-Time status benefits

This job description is to be considered a general outline of the duties and responsibilities of this position and is subject to changes and revisions by Camelback Resort at any time. Responsibilities are listed as guidelines only and the job is not necessarily limited to these specifications.