Snow Shop Keyholder & Customer Experience Lead

Arcadia Group; Conway (NH); On-site; USD 32,000 - 42,000; Full time

Job summary

Burton is hiring for a seasonal pop-up in North Conway, NH, to join a vibrant retail team that loves snowboarding and community. As a Keyholder you’ll help customers find what they seek, drive sales, and open/close the store when needed, all while keeping a high-energy experience.

You’ll work with a great team, engage the local snowboarding community, and stay current on product stories and events. The role requires 1–2 years in Keyholder/sales lead or equivalent, plus 2+ years in customer

Qualifications

• 1-2 years of Keyholder or sales lead experience or an equivalent role at a retail store is strongly desired.
• 2+ years of customer service experience, preferably with a specialty or sales driven environment.
• Outgoing, social, and enjoy engaging others.
• Legal working age.
• Able to communicate effectively with internal teams and external customers.
• Physical requirements include twisting, bending, squatting, stairs, lifting up to 50 pounds, and standing for long periods.

Responsibilities

• Drive a platinum experience for each Burton customer.
• Strive to achieve store sales goals.
• Open & close the store in the absence of the Store Manager and Assistant Manager.
• Coach and develop Store Associates.
• Stay current on product stories and events.
• Assist with daily retail operations for smooth store functioning.
• Engage with the local community during in-store events.

Skills

Keyholder experience

Sales lead

Customer service

Communication

Team engagement

Job description

Burton is hiring for a seasonal pop-up in North Conway, NH, to join a vibrant retail team that loves snowboarding and community. As a Keyholder you’ll help customers find what they seek, drive sales, and open/close the store when needed, all while keeping a high-energy experience.

You’ll work with a great team, engage the local snowboarding community, and stay current on product stories and events. The role requires 1–2 years in Keyholder/sales lead or equivalent, plus 2+ years in customer