Snow Resort Retail Pro - Gear & Guest Experience

Vail Resorts; New York (NY); Hybrid; USD 30,000 - 34,000; Full time

Benefits offered by this job

Ski passes and lessons

Employee discounts on lodging and gear

401(k) Retirement Plan

Employee Assistance Program

Training and professional development

Referral Program

Job summary

Vail Resorts is hiring for winter 2026/27 as a Skilled Retail Associate to deliver outstanding guest service, merchandise expertise, and inventory support in a fast-paced mountain environment.

Starting wage is $22.00–$25.20 per hour with full-time or part-time shifts; housing is not available. We offer free employee passes and ski lessons, discounts on lodging and gear, plus Epic Service training and wellness benefits.

Qualifications

• 1+ years of experience.
• Demonstrated ability to communicate effectively and lead others.
• HS Diploma or GED Equivalent
• Ability to work a flexible schedule; holidays, and weekends.
• Commitment to exceptional Customer Service.
• Ability to stand and move in an active, team-oriented environment for extended periods.
• Ability to communicate fluently through spoken and written English.

Responsibilities

• Provide excellent guest service and product knowledge.
• Outfit guests with the latest outdoor gear.
• Work together with teammates to maintain safety standards.
• Ensure pricing is accurate and current including any and all promotions.
• Stocks shelves, counters, or tables with merchandise.
• Other duties as assigned

Skills

Customer service

Communication

Leadership

Education

HS Diploma or GED

Job description

Vail Resorts is hiring for winter 2026/27 as a Skilled Retail Associate to deliver outstanding guest service, merchandise expertise, and inventory support in a fast-paced mountain environment.

Starting wage is $22.00–$25.20 per hour with full-time or part-time shifts; housing is not available. We offer free employee passes and ski lessons, discounts on lodging and gear, plus Epic Service training and wellness benefits.