SNAP Compliance & Quality Review Specialist

City of New York; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

The City of New York’s Department of Social Services, via the Family Independence Administration, seeks a Quality Control Case Reviewer to perform monthly SNAP case reviews and audit-ready documentation. You will identify errors, prepare corrective memorandums, and help train staff to improve compliance and program integrity.

Based in New York, the role collaborates with Eligibility teams and supervisors to resolve discrepancies and ensure accurate benefit determinations in accordance with state

Qualifications

• Bachelor's degree with two years of relevant clerical/administrative experience.
• Associate degree or 60 credits with three years of relevant clerical/administrative experience including supervisory responsibility.
• High school diploma or equivalent with four years of relevant clerical/administrative experience including supervisory responsibility.
• Education/experience equivalent to (1)-(3) with a mandatory one year supervisory/administrative experience; substitution allowed for general clerical work at set rates.

Responsibilities

• Conduct monthly quality control reviews of SNAP cases to ensure accurate eligibility determinations and proper documentation.
• Prepare audit summaries, corrective action memorandums, and records for internal/external audits.
• Validate review samples and coordinate materials for audits to ensure auditable samples.
• Review SNAP procedures and desk aids to identify policy conflicts and areas needing supervisory clarification.
• Provide detailed summaries of error findings to support training to reduce errors and improve compliance.
• Collaborate with Eligibility staff and supervisors to address issues and implement corrective actions.

Education

Bachelor's degree with two years of related clerical/administrative experience

Associate degree or 60 semester credits with three years of related clerical/administrative experience

High school diploma with four years of related clerical/administrative experience including one year in supervisory capacity

Education and/or experience equivalent to (1)-(3) with supervisory requirement

Job description

The City of New York’s Department of Social Services, via the Family Independence Administration, seeks a Quality Control Case Reviewer to perform monthly SNAP case reviews and audit-ready documentation. You will identify errors, prepare corrective memorandums, and help train staff to improve compliance and program integrity.

Based in New York, the role collaborates with Eligibility teams and supervisors to resolve discrepancies and ensure accurate benefit determinations in accordance with state