SNAP Case Reading Team Lead - Onsite

CAI; Newark (DE); On-site; USD 70,000 - 75,000; Full time

Job summary

CAI in Newark, DE is seeking a Team Lead - SNAP Case Reading for a full-time, salaried, onsite role. You will supervise the SNAP Case Reading team and ensure compliant, efficient operations across case reading services.

The position requires leadership, program oversight, and the ability to coordinate with clients and internal teams. A degree and management experience are expected, with strong MS Office and document imaging skills. CAI emphasizes service to public programs and accountability.

Qualifications

• Associate Degree required; Bachelor’s Degree in a related field preferred.
• Minimum of one year of management experience.
• Minimum of one year case management or processing programs of assistance for State government experience.
• Minimum of one year determining compliance with State and Federal laws, rules, regulations, policies and procedures, or related experience.
• One year of data entry experience and customer service experience.
• Experience with document imaging systems and related software.
• Strong proficiency with Microsoft Office Suite.
• Excellent organizational skills with strong attention to detail.
• Strong written and verbal communication skills.
• Ability to problem solve and work independently.
• Solid interpersonal skills and ability to work as part of a team.

Responsibilities

• Supervise and manage operational staff responsible for case reading SNAP cases.
• Collaborate in the development and implementation of organizational policies, practices, procedures, and the attainment of operating goals.
• Provide and communicate overall vision and direction for the program.
• Provide guidance and role‑modeling to all program staff.
• Conduct in-depth analysis of organizational processes and provide day‑to‑day support to ensure processes are running efficiently and effectively.
• Monitor program/services metrics and staff productivity, creating and reviewing monthly metrics with clients.
• Coordinate with other internal operations managers, as well as clients to meet and improve objectives.
• Assess, identify, and report risks, develop mitigation plans, and act proactively to resolve any issues that may arise.
• Monitor SNAP cases for review distributed from the client system and the assignment of work amongst the team daily.
• Monitor all resource mailboxes, and ensure all requests are being handled in a timely manner.
• Assist Case Review Analysts by ensuring case workers have made appropriate updates by the due date.
• Investigate and document constituent complaints, provide supporting documentation, and testify before administrative bodies or court officials if necessary.
• Identify fraud or abuse in the public assistance programs and report it appropriately.
• Maintain the designated Excel spreadsheets to track metrics and provide reports on progress to the project’s manager.
• Communicate with the Management Analysts and Solutions Consultant on a regular basis to determine workload volumes and delegate work as needed.
• Assist with the workload and work Medicaid renewals or FFMs as necessary.
• Develop new procedures, update or change existing procedures, and communicate and train staff accordingly.
• Create training materials, standard operation procedures, and serve as a resource for staff.
• Train and support team members in the case reading procedures.
• Provide training opportunities to the client based on error trends.

Skills

Management experience

Case management

Data entry

Microsoft Office

Education

Associate degree

Bachelor's degree in related field

Tools

OnBase

Document imaging systems

Job description

CAI in Newark, DE is seeking a Team Lead - SNAP Case Reading for a full-time, salaried, onsite role. You will supervise the SNAP Case Reading team and ensure compliant, efficient operations across case reading services.

The position requires leadership, program oversight, and the ability to coordinate with clients and internal teams. A degree and management experience are expected, with strong MS Office and document imaging skills. CAI emphasizes service to public programs and accountability.