SMT Field Service Engineer - Southeast

Yamaha Motor Corporation, U.S.A.; Marietta (GA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

401(k) and Profit Sharing

Fertility Benefits

37.5 hour work-week

Medical, Dental, Vision

Life and AD&D Insurance

Wellness Program

Short-Term Disability Coverage

Long-Term Disability

Student Debt Repayment Benefits

Ability to borrow Yamaha product

Job summary

Yamaha Motor Corporation, U.S.A. invites applications for a Field SMT Field Service Engineer to join our team in Marietta, GA. You will provide field service across the Southeastern territory, including GA, AL, TN, FL and KY, handling installation, preventive maintenance and repairs of SMT equipment at customer facilities in the U.S.

and internationally. You will troubleshoot electronics, electro-mechanical, and vacuum systems, install software, upgrade LAN connectivity, work with barcode

Qualifications

• Associate degree or two-year technical degree in Electronics, Electromechanical Systems, or a related field preferred; 5 years of relevant SMT experience may be considered in lieu of formal education

Responsibilities

• Provide phone, email, and onsite support to YMUS Robotics distributors and direct customers to resolve equipment, application, and sales-related issues.
• Directly support customers by providing installation, warranty service, repairs, and preventative maintenance.
• Communicate with factory engineering to improve products and eliminate recurring issues.
• Communicate any customer issues that could affect the overall relationship to management.
• Communicate with the Sales staff regarding future opportunities at existing customer sites.
• Document technical issues accurately and professionally to ensure they can be clearly understood and tracked by YMC Engineering and YMUS Technical Support.
• Track customer issues to ensure a satisfactory resolution is provided and to support the development of training materials or the prevention of future issues.
• Acquire the knowledge necessary to act as the Subject Matter Expert for both internal and external customers.
• Provide support for customer demonstrations conducted at YMUS Robotics.
• Set up and remove equipment from the demonstration facility as required.

Skills

Customer facing

Communication skills

Electronics aptitude

SMT experience

Troubleshooting

Education

Associate degree

Tools

Pick-and-place equipment

Job description

Yamaha has an excellent opportunity for a Field SMT Field Service Engineer to join our team in field role Marietta GA. In this role, you will provide field service support across the Southeastern territory, including Georgia, Alabama, Tennessee, Florida, and Kentucky. You will be responsible for installation, preventative maintenance, and unscheduled repair of Yamaha S.M.T. equipment at customer facilities throughout the United States and internationally. Field Service Engineers (FSEs) will support and maintain a wide range of subsystems, including electronic, electrical, electromagnetic, mechanical, pneumatic, and vacuum systems. Responsibilities also include software installation and upgrades, LAN connectivity, barcode systems, and assisting with programming and component library creation.

What you'll be doing:

• Provide phone, email, and onsite support to YMUS Robotics distributors and direct customers to resolve equipment, application, and sales-related issues.
• Directly support customers by providing installation, warranty service, repairs, and preventative maintenance.
• Communicate with factory engineering to improve products and eliminate recurring issues.
• Communicate any customer issues that could affect the overall relationship to management.
• Communicate with the Sales staff regarding future opportunities at existing customer sites.
• Document technical issues accurately and professionally to ensure they can be clearly understood and tracked by YMC Engineering and YMUS Technical Support.
• Track customer issues to ensure a satisfactory resolution is provided and to support the development of training materials or the prevention of future issues.
• Acquire the knowledge necessary to act as the Subject Matter Expert for both internal and external customers.
• Provide support for customer demonstrations conducted at YMUS Robotics.
• Set up and remove equipment from the demonstration facility as required.

What you need to be successful:

• Associate degree or two-year technical degree in Electronics, Electromechanical Systems, or a related field preferred; 5 years of relevant SMT experience may be considered in lieu of formal education
• 3+ years of SMT experience required, including hands-on work with programming and operating pick-and-place equipment.
• Strong customer-facing and communication skills.
• Demonstrated aptitude in electronics, mechanical systems, and computer technology.
• Ability to troubleshoot complex technical issues and develop long-term solutions for recurring service challenges at customer sites.
• Proficiency in reading schematics and using a variety of test equipment, along with performing electronic-related mathematical calculations.
• Ability to perform preventive maintenance and basic emergency service on designated equipment.
• Ability to travel 60%-80%, including international travel, with occasional overtime as required.

At Yamaha, we understand that talent comes in various forms; as such, we are dedicated to building a diverse, inclusive, and authentic workplace.

What's in it for you:

• 401(k) and Profit Sharing
• Fertility Benefits
• 37.5 hour work-week
• Medical, Dental, Vision
• Life and AD&D Insurance
• Wellness Program
• Short-Term Disability Coverage (for hourly roles)
• Long-Term Disability
• Student Debt Repayment Benefits
• Ability to borrow Yamaha product

Reports to:

Department Manager

Yamaha Motor Corporation, USA is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability or any other status protected by federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for all employees