SMS Strategy & Client Growth Lead

RAPP; Chicago (IL); On-site; USD 80,000 - 90,000; Full time

Job summary

RAPP in Chicago seeks an SMS SME/Account Supervisor who coordinates across teams, owns client relationships, and drives campaigns from kickoff to deployment. You will serve as the SMS subject matter expert and partner with IAT, Strategy, Tech, and CRM teams to deliver results.

You will ensure compliance with TCPA and data privacy, educate clients on trends, and optimize SMS KPIs. The role requires leadership, clear communication, and the ability to manage multiple projects with a positive,

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years experience in direct marketing, advertising, media, and/or digital marketing.
• Experience with SMS, TCPA laws and data privacy.

Responsibilities

• Acts as a direct liaison between clients, cross-functional leadership, internal team members and other agency partners
• Act as the primary point of contact and SMS SME for clients, IAT teams, and internal team members
• Ensures all campaigns follow data privacy and security best practices, as well as legal and regulatory requirements found in the TCPA
• Drives client education on emerging trends, compliance updates and innovation in the SMS space
• Guides the building of SMS campaigns while working closely with internal teams from kickoff to deployment
• Acts as a direct liaison between clients, cross-functional leadership, internal team members and other agency partners
• Collaborates with cross-functional teams to identify optimizations to improve upon SMS specific KPIs
• Actively listens to client needs and feedback and can articulately communicate it back to the internal team with clear directions on next steps
• Builds and fosters client trust and effectively manages their feedback and requests against the scope
• Builds strong internal relationships with key stakeholders and has an unshakable “can do” positive attitude
• Proactively manages workflow, partnering with a Project Manager to ensure timelines and deliverables are met and can comfortably course-correct if needed
• Manages projects autonomously and actively supports Account Director in management of more complex projects and collaborations with other agency partners
• Able to support and provide guidance to Associate Account Executive
• Develops kickoff briefs for new and incoming projects to align against client goals and business objectives
• Comfortable working across a variety of customer experience touchpoints and be the integration point for teams within Tech, Contact Center, Strategy, MarSci and other Account Leads
• Responsible for overall client satisfaction and service/product quality
• Has laser focus attention to detail and can build and proof client-facing materials
• Build relationships and establishes open communication streams with other agency partners in an IAT environment
• Openly accepts feedback (work performance and/or team performance) and has the ability to course correct
• Stays calm and focused under pressure and can skillfully manage project challenges with a solution-oriented approach

Skills

SMS expertise

Client relationship management

Cross-functional coordination

Strategic storytelling

Compliance and privacy

Data privacy knowledge

Communication skills

Project management

Team leadership

Attention to detail

Education

Bachelor’s degree or equivalent experience

Job description

RAPP in Chicago seeks an SMS SME/Account Supervisor who coordinates across teams, owns client relationships, and drives campaigns from kickoff to deployment. You will serve as the SMS subject matter expert and partner with IAT, Strategy, Tech, and CRM teams to deliver results.

You will ensure compliance with TCPA and data privacy, educate clients on trends, and optimize SMS KPIs. The role requires leadership, clear communication, and the ability to manage multiple projects with a positive,