SMS Operations Specialist - 10DLC & Carrier Enablement

OneSignal; San Mateo (CA); On-site; USD 66,000 - 80,000; Full time

Benefits offered by this job

Equity program

Comprehensive benefits

Remote work

Job summary

OneSignal is hiring an SMS Specialist to own the carrier and provider operations behind our SMS business. You’ll run 10DLC registrations, RCS agent applications, and the day-to-day relationship with Twilio, Infobip, and potential future vendors to get our customers live and keep them compliant.

You will take a detail-first, operational approach to moving submissions through approval queues that don’t move on their own. This role requires availability during Central or Eastern Time business hours.

Qualifications

• 1+ years in telecom, messaging, trust and safety, or technical operations.
• Direct experience with 10DLC registration or regulated submission/approval work.
• Strong organizational skills with persistence to move approvals through a slow queue.
• Clear written communication with precise status updates on request.
• Ability to balance and prioritize multiple submissions and escalations.

Responsibilities

• Submit and track 10DLC brand and campaign registrations end to end, including vetting, rejection, and resubmission loop.
• Own day-to-day operational communication with third party providers, driving tickets to closure.
• Prepare and submit RCS agent applications and manage approval pipeline to a decision.
• Track provisioning requests including numbers, short codes, sender IDs, and toll-free verification.
• Work cross-functionally with Customer Success, Support, Product, and Sales to make registration status visible.
• Maintain runbooks and reporting on registration volume, approval times, and rejection reasons as carrier and provider requirements change.

Skills

10DLC registration

Organizational skills

Written communication

Multiple submissions management

Twilio/Infobip familiarity

Carrier compliance knowledge

Tools

Twilio Console

Infobip Console

Job description

OneSignal is hiring an SMS Specialist to own the carrier and provider operations behind our SMS business. You’ll run 10DLC registrations, RCS agent applications, and the day-to-day relationship with Twilio, Infobip, and potential future vendors to get our customers live and keep them compliant.

You will take a detail-first, operational approach to moving submissions through approval queues that don’t move on their own. This role requires availability during Central or Eastern Time business hours.