SMS Operations & 10DLC Specialist

OneSignal, Inc.; San Mateo (CA); On-site; USD 66,000 - 80,000; Full time

Benefits offered by this job

Equity

Comprehensive benefits

Job summary

OneSignal is hiring an SMS Specialist to own the carrier operations behind our SMS business. You’ll run 10DLC registrations and manage relationships with Twilio, Infobip, and other providers to get our customers live and compliant.

This role requires an organized, process-driven approach and availability during Central or Eastern Time. The New York and California base salary for this full-time position is $66,000–$80,000, with a competitive equity program and comprehensive benefits.

Qualifications

• 1+ years in a telecom, messaging, trust and safety, or technical operations role.
• Direct experience with 10DLC registration, or comparable regulated submission and approval work
• Strong organizational skills, with the persistence to move an approval through a slow queue
• Clear written communication, with the ability to give another team a precise status the first time they ask
• Ability to balance and prioritize multiple submissions and escalations at once

Responsibilities

• Submit and track 10DLC brand and campaign registrations end to end, including the vetting, rejection, and resubmission loop
• Own day-to-day operational communication with third party providers, driving provider tickets to closure
• Prepare and submit RCS agent applications and manage the approval pipeline through to a decision
• Track provisioning requests including numbers, short codes, sender IDs, and toll-free verification
• Work cross-functionally with Customer Success, Support, Product, and Sales to make registration status visible without them having to ask
• Maintain runbooks and reporting on registration volume, approval times, and rejection reasons as carrier and provider requirements change

Skills

10DLC registration

Organization

Written communication

Prioritization

Twilio/Infobip familiarity

SMS deliverability

Tools

Twilio Console

Infobip Console

Job description

OneSignal is hiring an SMS Specialist to own the carrier operations behind our SMS business. You’ll run 10DLC registrations and manage relationships with Twilio, Infobip, and other providers to get our customers live and compliant.

This role requires an organized, process-driven approach and availability during Central or Eastern Time. The New York and California base salary for this full-time position is $66,000–$80,000, with a competitive equity program and comprehensive benefits.