SMG - MEDICAL RECEPTIONIST

Sparrow Health System; Lansing (MI); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Administrative Clerk to join their patient services team. This role involves performing essential clerical duties such as greeting patients, scheduling appointments, managing medical records, and ensuring efficient communication within the department. The ideal candidate will demonstrate excellent verbal and written communication skills and have a passion for providing outstanding customer service. Join a collaborative environment where you can make a meaningful impact on patient care and contribute to a culture of respect and excellence. This is a fantastic opportunity for those looking to start their career in healthcare administration.

Qualifications

• Six months experience in a healthcare office preferred.
• Knowledge of medical terminology and coding is beneficial.

Responsibilities

• Perform general clerical duties associated with patient services.
• Greet and assist patients, schedule appointments, and maintain records.

Skills

Verbal Communication

Written Communication

Keyboarding Skills

Customer Service

EMR Experience

Education

High School Diploma or GED

Tools

EMR Software

Office Equipment (computer, fax, photocopy machine)

Job description

Refer Save Apply

Job ID: 48647

Positions Location: East Lansing, MI

Job Description

General Purpose of Job:

Perform general clerical duties associated with patient services to include: scheduling, greeting, admitting and discharging patients, answering all incoming phone calls, filing, and assisting with maintenance of medical records.

Essential Duties:

• Greet, interact with, and direct patients, visitors and others appropriately. Provide relevant information regarding department procedures, fees, and services. Facilitate referral to physicians and ancillary departments.
• Answer incoming calls, respond to inquiries or appropriately make referrals within the department or outside the practice. Open, sort, review, and distribute mail.
• Participate in compiling pertinent data for patient demographic records, admit and discharge patients, schedule appointments, refer for tests and other services, and take phone notes.
• Complete required forms/reports and enter data into the computer for correct insurance billing. Tabulate receipts, following billing procedures.
• Maintain records/files, obtain authorization forms for services and release of records.
• Operate various standard and/or automated office equipment (computer, typewriter, calculator, telephone, intercom, photocopy machine, and fax).

Assume preceptor role for new clerical assistant and/or new medical assistant clerical.

Job Requirements

General Requirements:

• Demonstrates knowledge and maintains and respects patient right to privacy by following the HIPAA Privacy and Security policies and procedures.
• Adheres to ICARE values and standards of behavior (Innovation, Compassion, Accountability, Respect, Excellence).
• Role model behaviors that value the diversity of our associates, patients, and customers and support creating an environment that is inclusive, welcoming, and respectful.
• Communicates with patients, families, and customers using AIDET (Acknowledge, Introduce, Duration, Explanation, Thank).
• Works in a safe manner and promptly reports any hazards identified in the work environment or related to assigned responsibilities.

Work Experience:

• Six months experience in a health care office or similar setting. Preferred.
• Medical terminology, diagnosis and procedure coding, insurance, and basic accounting as obtained through successful completion of a course. Preferred.
• Experience with an EMR. Preferred.

Education:

• High school diploma or GED.

Specialized Knowledge and Skills:

• Demonstrates knowledge of CRT keyboard to process transactions. Demonstrates keyboarding skills equivalent to 45 wpm.
• 80% accuracy in demographic input.
• Demonstrated excellent verbal and written communication skills.
• Ability to work in an EMR.

University of Michigan Health - Sparrow is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

Job Family

Administrative/Clerical

Requirements:

Shift Days

Degree Type / Education Level: High School / GED

Status: Full-time

Facility: Sparrow Medical Group

Experience Level: New Grad