SMG - MEDICAL RECEPTIONIST

University of Michigan Health-Sparrow; Lansing (MI); On-site; USD 30,000 - 50,000; Full time

Job summary

An established healthcare provider is seeking a dedicated Medical Receptionist to join their team. In this vital role, you will be the first point of contact for patients, ensuring a welcoming experience while managing administrative tasks such as scheduling, record maintenance, and communication. This position offers an opportunity to contribute to a compassionate environment that values innovation and excellence in patient care. If you are looking to make a meaningful impact in the healthcare industry, this role is perfect for you.

Qualifications

• Six months in a healthcare setting preferred.
• Knowledge of medical terminology and basic accounting preferred.

Responsibilities

• Greet and direct patients, providing information on procedures and services.
• Answer calls, respond to inquiries, and manage patient records.

Skills

Typing skills (45 wpm, 80% accuracy)

Verbal communication

Written communication

EMR system proficiency

Education

High school diploma or GED

Job description

Join to apply for the SMG - MEDICAL RECEPTIONIST role at University of Michigan Health-Sparrow

Job Opportunity Job ID: 48827 | Location: Lansing, MI

Job Description

General Purpose of Job: Perform general clerical duties associated with patient services, including scheduling, greeting, admitting and discharging patients, answering all incoming phone calls, filing, and assisting with maintenance of medical records.

Essential Duties

1. Greet, interact with, and direct patients, visitors, and others appropriately. Provide information regarding department procedures, fees, and services. Facilitate referrals to physicians and ancillary departments.
2. Answer incoming calls, respond to inquiries, and make referrals within or outside the department. Manage mail correspondence.
3. Compile data for patient records, admit and discharge patients, schedule appointments, and handle referrals for tests and services.
4. Complete forms and reports, enter data into the computer for billing, and process receipts.
5. Maintain records and files, obtain authorization forms, and handle record releases.
6. Operate office equipment such as computers, phones, fax, and photocopiers.
7. Serve as a preceptor for new clerical staff.

Job Requirements

General Requirements

• Respect patient privacy in accordance with HIPAA policies.
• Adhere to ICARE values: Innovation, Compassion, Accountability, Respect, Excellence.
• Promote diversity and inclusivity.
• Use AIDET communication principles with patients and families.
• Work safely and report hazards promptly.

Work Experience

• Six months in a healthcare setting preferred.
• Knowledge of medical terminology, diagnosis, procedures, insurance, and basic accounting preferred.
• Experience with an EMR system preferred.

Education

• High school diploma or GED required.

Skills and Knowledge

• Typing skills of 45 wpm and 80% accuracy in demographic input.
• Excellent verbal and written communication skills.
• Ability to work with an EMR system.

University of Michigan Health - Sparrow is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Additional Details

• Job Family: Administrative/Clerical
• Shift: Days
• Degree: High School / GED
• Status: Full-time
• Experience Level: Entry level
• Employment Type: Full-time
• Facility: Sparrow Medical Group
• Job Function: Healthcare Provider
• Industry: Hospitals and Healthcare