SCHEDULING SPECIALIST

Peoplefluent; Lansing (MI); On-site; USD 21,000 - 29,000; Part time

Job summary

Sparrow Hospital in Lansing, MI is seeking a part-time Administrative/Clerical staff member to support the IP Rehab Services department. The role focuses on clerical tasks, scheduling, and timekeeping with Kronos and EPIC systems.

Responsibilities include greeting patients, coordinating appointments, preparing reports, and maintaining accurate records while collaborating with managers and other departments to ensure efficient service delivery.

Qualifications

• High school diploma or GED required.
• Minimum of 1 year hospital or outpatient health scheduling experience.
• Demonstrates ability to use a keyboard and basic computer software.
• Demonstrates knowledge of medical terminology and office procedures.
• Experience with EPIC and Kronos is preferred.

Responsibilities

• Greet patients and visitors and direct calls to the appropriate person.
• Cooperate with departments to schedule appointments, registrations, and billing information.
• Compile, maintain, and distribute rehabilitation schedules.
• Perform routine clerical tasks and assist other staff as needed.
• Ensure accurate documentation and timekeeping per departmental policies.

Skills

Verbal communication

Analytical thinking

Teamwork

Time management

Education

High School diploma or GED

Certified Nursing Assistant (preferred)

Tools

EPIC

Kronos

Microsoft Office

Job description

Job ID: 55825

Positions Location: Lansing, MIJob DescriptionGeneral Purpose of Job: Provides

Positions Location: Lansing, MI

Description:

Job Description

General Purpose of Job:

Provides clerical/clinical support for the Sparrow Rehabilitation operations in order to maximize the value, potential, and satisfaction of our customers. Ensures the scheduling and staffing needs of the IP Rehab Services department are met and completes timekeeping processes to ensure the department has appropriate resources to meet the needs of our patients while interpreting various union and non-union pay practices correctly.

Essential Duties:

Thisjob description is intended to cover the minimum essential duties assigned ona regular basis. Associates may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.

• Greet and receive patients and visitors in the department as appropriate.
• Answer the telephone and direct calls to associates and other departments appropriately; demonstrate ability to handle a large volume of telephone calls daily.
• Cooperate with other health system departments in order to maximize the efficiency of non-clinical services, including scheduling patient appointments, obtaining information for registration and billing.
• Compile, maintain and distribute daily and weekly rehabilitation schedules.
• Perform typing assignments, including reports, forms, etc. with accuracy and on a timely basis.
• Compiles data and prepares regularly scheduled or special reports, analyses, and statements.
• Open, sort and distribute department mail.
• Demonstrate effective use of all office equipment.
• Perform routine clerical tasks and assists other clerical associates with office duties as needed.
• Ensures adherence to and participates in scheduling practices that meet the needs of our patients and the organization.
• Assesses and determines department staffing needs using reporting analytics, established staffing guidelines, bargaining unit agreements, and other operational information.
• Reallocates resources based on patient and departmental needs and seeks guidance from supervisor/manager to make these decisions when appropriate.
• Reduces staffing as necessary according to established policies and contractual language and in collaboration with supervisor or manager.
• Conducts timekeeping practices ensuring consistent adherence to departmental policies.
• Consistently documents accurate information in Kronos.
• Continually expands knowledge and expertise in the staffing process and Kronos application.
• Cross-train with other office staff to competently cover other positions as needed.
• Monitor, inventory and order department supplies. Maintain inventory of department therapy supplies and purchasing records. Generate purchasing requisitions.
• Assist in the provision of therapy interventions under the supervision of a staff PT, PTA, ATC, OTR, COTA or SLP. Greet and transport patients.
• Communicate verbally with the responsible clinician regarding the patient’s feedback related to the delegated intervention.
• Perform and document cleaning and maintenance activities according to department standards.
• Seek ways to continually improve the value of our services and maximize our customers’ rehabilitation potential by actively participating in activities such as inservices, staff meetings, team meetings, and continuing education courses.
• Provides excellent customer service to all customers, fostering an environment of teamwork and high productivity and practices fiscal responsibility through improvement and innovation.

Job Requirements

• General Requirements Obtain and maintain BLS within 6 (six) months of hire.
• Work Experience Minimum of 1 year hospital or outpatient healthscheduling.
• Education High school diploma or GED
• Specialized Knowledge and Skills Demonstrates ability to use a keyboard as may be required to perform the essential duties of the job.
• Demonstrate working knowledge of Microsoft Office applications or other computer software as deemed appropriate.
• Demonstrate knowledge of EPIC
• Demonstrates strong critical thinking and analytical skills with the ability to handle multiple tasks concurrently, think logically and sequentially and make complex decisions encompassing multiple variables.
• Demonstrate knowledge of medical terminology.
• Demonstrate ability to work independently and with a team in a fast paces, high volume environment with emphasis on accuracy and timeliness.
• Demonstrates excellent verbal and written communication skills, including relationship building, negotiation, persuasion, diplomacy, and advocacy.
• Demonstrates ability to interact efficiently with Managers, Directors, frontline caregivers, and peers.
• Demonstrates ability to work in stressful situations and manage conflict respectfully.
• Previous experience in staffing, scheduling, and/or payroll - preferred.
• Previous experience with utilizing Kronos - preferred.
• Current Nursing Assistant Certification, successful completion of Acute Care Nursing Assistant Program, documented completion of Fundamentals of Nursing as a current student in a nursing program, OR previous experience as a PCT in an acute care setting preferred

UM Health - Sparrow is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

Job Family

Administrative/Clerical

Requirements:

Shift Days Degree Type / Education Level High School / GED Status Part-time Benefit Eligible Facility Sparrow Hospital Experience Level Under 4 Years