(SME) Business Analysis and Facilitation Specialist

2ndWave LLC; Washington (District of Columbia); On-site; USD 140,000 - 160,000; Full time

Benefits offered by this job

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Match

Life Insurance

FSA

HSA

Wellness Benefits

Professional Growth

EAP

Job summary

2ndWave LLC in Washington, DC seeks a SME Business Analysis and Facilitation specialist to analyze business processes, document requirements, and drive solutions with federal partners. You will facilitate cross-functional collaboration across federal agencies, apply Lean and Agile methods, and support change management, UAT, and governance throughout the project lifecycle.

Ideal candidates bring 8+ years in business analysis, CBAP/PMI-ACP, and federal program experience, especially immigration

Qualifications

• 8+ years as a business analyst or SME, including at least 5 years supporting federal programs in process optimization, requirements analysis, and system integration with a focus on immigration.
• CBAP / PMI-ACP or equivalent certification.
• Experience with immigration policy and DHS systems used for identity verification.

Responsibilities

• Facilitate cross-functional collaboration across VER, FOD, USCIS, DHS, and other agencies to reach beneficial program outcomes.
• Deliver detailed business requirement documentation, including process flows, use cases, and functional specs for immigration initiatives.
• Support Agile adoption and governance with sprint plans, retrospectives, and risk logs.
• Establish governance artifacts (RACI charts, project charters) to ensure oversight and accountability.
• Develop change management strategies for process transitions, including beta/shadowing approaches for technology insertion.
• Support UAT and stakeholder engagement with documented feedback loops and end-user readiness activities.
• Assist operational readiness by applying immigration policy impact knowledge to conduct alternatives analysis.
• Implement knowledge management tools to capture lessons learned and best practices.
• Conduct retrospective analyses and process reengineering; propose policy and guidance improvements.
• Develop and refine Agile tools, roadmaps, and governance models in collaboration with USCIS.
• Support reporting of project and product implementation with post-deployment performance metrics.

Skills

Requirements gathering

Process mapping

Workflow optimization

Agile methodologies

Testing

System deployment

Translate technical concepts

Education

Bachelor's degree in Business/IS

Job description

Position Summary

The SME Business Analysis and Facilitation specialist is an expert in analyzing business processes, identifying areas for improvement, and facilitating discussions to develop solutions aligned with organizational goals. This role gathers and documents requirements, collaborates with stakeholders, and ensures successful project implementation, acting as the liaison between VER business units and technical teams throughout the project lifecycle. This is a Key Personnel position under the resulting task order.

Essential Duties and Responsibilities

• Facilitate cross-functional collaboration across VER, FOD, USCIS, DHS, and the broader immigration enterprise (e.g., SSA, DOL, DOS, and other federal, state, and local agencies) to reach beneficial program outcomes.
• Ensure policy and operational alignment through regular coordination meetings, documented action items, and tangible process improvements.
• Deliver detailed business requirement documentation, including process flow diagrams, use cases, and functional specifications, applying knowledge of immigration policy and the USCIS IT landscape.
• Support Agile adoption and governance, including maintaining Agile project management artifacts such as sprint plans, retrospectives, and risk logs with version control.
• Establish and maintain governance artifacts (e.g., RACI charts, project charters, gate reviews) to support consistent oversight and accountability.
• Develop change management strategies for business process transitions, including identification of beta/shadowing approaches for technology insertion and development of an operational ready-line strategy.
• Support workforce training and stakeholder engagement, including identifying and preparing end users for alpha/beta feature testing and conducting user acceptance testing (UAT) with documented feedback loops.
• Support operational readiness by applying expert knowledge of immigration policy impacts to conduct alternatives analysis, collaborating with SMEs to develop decision criteria and weigh pros, cons, risks, and project metrics.
• Implement knowledge management tools to capture lessons learned and best practices for continuous improvement.
• Conduct retrospective analyses, process reengineering, implementation planning, organizational design, and organizational impact assessments; recommend improvements including policy and guidance development.
• Implement Lean and Agile frameworks and measure impact through performance metrics and user satisfaction tailored to USCIS operational needs.
• Develop and refine Agile tools, roadmaps, studies, and governance models in collaboration with USCIS to address new requirements, features, and process opportunities.
• Support reporting of project and product implementation, including recurring reporting, repeatable artifacts, and detailed post-deployment reports covering performance metrics, lessons learned, and improvement recommendations.

Minimum Required Qualifications

• Education: Bachelor's degree in Business, Information Systems, or a related field.
• Experience: Minimum of 8 years of experience as a business analyst or SME, including at least 5 years supporting federal programs in process optimization, requirements analysis, and system integration with a focus on immigration.
• Certification: Certified Business Analysis Professional (CBAP), Agile Certified Practitioner (PMI-ACP), or equivalent.
• Five years of experience with immigration policy, exposure to the agencies and offices operating within the immigration ecosystem, and familiarity with the DHS systems used for identity management and immigration status verification.

Required Skills and Competencies

• Expertise in requirements gathering, process mapping, and workflow optimization.
• Strong understanding of Agile methodologies, testing, and system deployment.
• Ability to translate complex technical concepts into actionable business solutions.

About 2ndWave

2ndWave LLC (2ndWave) is a management and technology consulting firm providing a focused set of financial management, program management, and technology solutions to public sector clients. Our certified professionals have extensive experience implementing large, complex public sector programs; helping our clients solve their most pressing financial and business management challenges; and implementing proven leading-edge technology solutions that enable them to operate more efficiently while minimizing risks and costs.

What we offer

At 2ndWave, we've built a people-first culture where certified professionals collaborate to solve our public sector clients' most pressing financial, business management, and technology challenges. We've earned our reputation by empowering our team to bring fresh perspectives, challenge conventional approaches, and deliver leading-edge solutions that help our clients operate more efficiently while minimizing risk and cost. When our people grow, our clients win — professional development, credentialing, and continuous improvement are central to how we operate.

Compensation

The compensation for this position is determined based on a wide variety of factors, including but not limited to an individual's skill set, experience, training, certifications, and education, as well as business needs and internal equity. A reasonable estimate of the current compensation range for this position is $140,000 – $160,000.

Benefits

• Generous Paid Time Off
• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan with Match
• Life Insurance
• Flexible Spending Account
• Healthcare Savings Account
• Wellness Benefits
• Opportunities for Professional Growth and Development
• Employee Assistance Program

Applicants requiring reasonable accommodation in the application and/or interview process should notify [e-mail], and 2ndWave will engage with the applicant to provide appropriate accommodation.