Subject Matter Expert (SME) Business Analysis and Facilitation

Kaizen Approach, Inc.; Suitland (MD); Sur place; USD 80 000 - 120 000; Plein temps

Résumé du poste

Kaizen Approach, Inc. is seeking a Business Analysis and Facilitation SME to support U.S. Citizenship and Immigration Services (USCIS). This role involves leading business analysis for complex initiatives focused on process improvement and Agile adoption. Candidates should have at least 8 years of experience in the field and a Bachelor's degree in a relevant area. Duties include gathering requirements, facilitating workshops, and supporting system integration. The position caters to experienced professionals looking to influence federal program outcomes.

Qualifications

• 8+ years of experience in business analysis or related fields.
• Direct experience supporting DHS or USCIS programs.
• Ability to obtain and maintain DHS suitability clearance.

Responsabilités

• Lead requirements gathering across large, complex federal programs.
• Analyze and document business processes for optimization.
• Translate business needs into functional requirements and system specifications.

Connaissances

Requirements gathering

Business process analysis

Agile methodologies

Stakeholder engagement

System integration

Formation

Bachelor’s degree in Business, Information Systems, or related field

Description du poste

Kaizen Approach is currently seeking a Business Analysis and Facilitation SME to support a high-visibility federal program with U.S. Citizenship and Immigration Services (USCIS). In this role, you will lead business analysis efforts across complex, cross-functional initiatives focused on business process improvement, Agile adoption, and operational modernization. You will be responsible for gathering and defining requirements, facilitating stakeholder engagements, and translating business needs into actionable solutions that improve efficiency and mission outcomes. The position involves leading requirements workshops, developing process models, and supporting system integration and deployment efforts while collaborating across program leadership, technical teams, and external stakeholders to ensure alignment and successful delivery of program objectives.

Requirements

• Lead requirements gathering across large, complex federal programs, including facilitating workshops and stakeholder sessions.
• Analyze and document business processes, develop process flows, and identify opportunities for optimization and improvement.
• Translate business needs into functional requirements, use cases, and system specifications.
• Support Agile environments, including backlog development, user story creation, and sprint planning activities.
• Collaborate with technical teams to support system integration, testing, and deployment efforts.
• Engage with senior stakeholders and provide recommendations that influence business and operational decisions.
• Have direct experience supporting DHS or USCIS programs, including exposure to the immigration ecosystem, related policies, and systems supporting identity management and immigration status verification.
• Experience supporting federal programs with a focus on process improvement, requirements analysis, and system implementation.
• Have at least eight (8) years of experience in business analysis or related fields and a Bachelor’s degree in Business, Information Systems, or a related field.
• Be able to obtain and maintain DHS suitability clearance.

Salary Range

A variety of factors can impact the final salary offered, including, but not limited to, geographic location, Federal Government contract labor categories and wage rates, relevant work experience, specialized skills and competencies, education, and certifications.

Kaizen Approach is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity.