SMB Payroll Product Specialist

Homebase; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Stock options

401(k) with 4% match

Healthcare coverage

20 days PTO

AI tools access

Parental leave

Job summary

Homebase in Houston is seeking a Product Specialist, Payroll, to become a trusted expert in Homebase Payroll, guiding customers through workflows and delivering exceptional service during high‑impact moments.

You'll collaborate with Product, Engineering, Operations, and Customer Experience to understand pain points and improve processes, while embracing AI tools to boost outcomes and productivity.

Qualifications

• 1+ years of experience supporting payroll, payroll software, HR tech, or SaaS products.
• Ability to learn complex payroll workflows quickly.
• Excellent written and verbal communication skills.
• Strong analytical thinking with attention to detail.
• Comfortable navigating ambiguity and balancing conversations.
• Passion for exceptional customer experiences during high‑impact moments.
• Experience using CRM platforms like Zendesk or Salesforce.
• Curiosity to experiment with AI tools to improve outcomes.

Responsibilities

• Guide customers through payroll workflows and answer product questions.
• Help small business owners run payroll accurately and on time.
• Identify pain points and improve workflows with cross‑functional partners.
• Deliver exceptional service during critical payroll moments.
• Leverage AI tools to enhance customer outcomes and productivity.

Skills

Payroll knowledge

Clear written communication

Customer empathy

Analytical thinking

AI tools curiosity

CRM experience

Ambiguity management

Cross-functional collaboration

Tools

Zendesk

Salesforce

Job description

Homebase in Houston is seeking a Product Specialist, Payroll, to become a trusted expert in Homebase Payroll, guiding customers through workflows and delivering exceptional service during high‑impact moments.

You'll collaborate with Product, Engineering, Operations, and Customer Experience to understand pain points and improve processes, while embracing AI tools to boost outcomes and productivity.