SMB Field Sales Manager

WOW! Internet, Cable & Phone; Livonia (MI); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k with company match

Paid time off

Job summary

WOW! Internet, Cable & Phone is seeking a Manager, Business Field Sales to lead a Field Sales team selling WOW! Business products to small to medium businesses and large enterprises with multi-site campuses.

You will drive staffing, performance, and training to maximize revenue and ensure attainment of corporate objectives. You will manage forecasts in Salesforce, coach reps, and collaborate across Commercial Sales to optimize territory structure and outcomes.

Qualifications

• Bachelor’s degree preferred or equivalent combination of education and experience.
• 5 years of success selling telecommunications to enterprise customers (GEM/Enterprise space) including 3+ years of people management.
• Excellent written and oral communication, interpersonal, planning, and organizational skills.
• Ability to exercise independent judgment and discretion in significant matters.
• Experience with Microsoft Office, PC tools, and billing software systems.

Responsibilities

• Lead and monitor a Field Sales team selling WOW! Business portfolio to SMBs and enterprises.
• Ensure staffing, performance, and training readiness to meet sales objectives.
• Develop business plans with team members and coordinate promotions to reach goals.
• Forecast revenue in Salesforce and maintain accurate activity records.
• Coach, develop, and motivate sales reps to exceed objectives and maintain compliance.

Skills

Enterprise sales

Leadership

Communication

Education

Bachelor's degree preferred

Tools

Microsoft Office

Billing software

Job description

The Manager, Business Field Sales , is responsible for effectively managing and monitoring a Field Sales team. The team is responsible for the sale of WOW! Business portfolio standard business products for small to medium businesses, as well as integrated communication structure to enterprise customers such as multi-site regional businesses and/or large organizations with headquarters in market. To maximize sales revenues and consistently meet corporate objectives, Manager, Field Commercial Sales will ensure optimal sales team staffing, performance, and training readiness of sales professionals.

Let us tell you about the perks!

• Be part of a company whose core values include respect, integrity, spirit of service, and accountability!
• Salary: Base pay up to $95,000/year, depending on experience + Commission, potential earnings $150k+
• Medical, dental, and vision insurance, and 401k with a company match
• Paid time off, paid holidays, and tuition reimbursement.
• Significant discounts on broadband packages for employees residing in our service areas.

What YOU need is:

• Bachelor’s degree from a four-year college or university preferred or an equivalent combination of education and experience.
• 5 years demonstrated success selling telecommunications services in the Enterprise/GEM space, including 3+ years of experience managing individuals selling to enterprise customers.
• Must possess excellent written and oral communication, interpersonal, planning, and organizational skills.
• Demonstrated ability to consistently exercise independent judgment and discretion in matters of significance.
• Experience in Microsoft Office, PC Tools, and Billing software systems online support/tools.

What you’ll be doing:

Essential duties and responsibilities include but are not limited to those listed below:

• Maintains expertise on the WOW! Business portfolio of products/services to effectively lead a team of individual sales contributors: Ethernet, Internet, and the entire suite of Voice offerings to business customers ranging from 5-300 employees.
• Ensures competence and continuity (i.e. retention) of qualified Field Sales reps through optimum selection, training, development, appraisal, and motivation techniques.
• Develops business plans with each Business Field Sales team member while coordinating sale promotions and incentives to meet business goals and objectives.
• Ensures team and individual achievement of all sales, plus quality, goals, and standards.
• Monitors employee performance; effectively coaches and advises to cultivate role compatibility, maximum effectiveness, and ongoing continuous improvement and growth. Regularly and appropriately addresses personnel issues/performance issues in accordance with company policy.
• 100% compliance to Saleforce.com (company CRM) which includes on-going: preparation, analysis, and maintenance of records of individual (as well as group) sales and performance activities relative to business goals and objectives.
• Ensures accurate forecasts in Salesforce.com of annual, quarterly, monthly & revenue unit numbers through experience with data processing and analysis.
• Collaborates and coordinates efforts with other internal teams and groups throughout Commercial Sales to ensure functional effectiveness and efficiency for overall territory team structure.
• Assesses, develops, and implements best practices that contribute to improved performance and overall success.
• Models the way "from the front" to set the cadence and pace for the team.
• Coaches, develops, appraises, and motivates individual Field Sales reps to achieve and exceed assigned objectives.
• Ensures delivery of on-going education for all team members in sales planning tactics; ensures compliance with organizational training requirements.
• Other duties as assigned.

Physical Demands/Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to communicate verbally and in writing with customers and other employees.
• Required to use hands to type, handle objects and paperwork.
• Required to reach and hold on to items at chest level or reach above the shoulder.
• Required to use close vision and be able to focus.
• Regular travel to customer locations and WOW! offices will be required.

All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran