SMB Customer Success Manager, ContractWorks (Fully Remote)

Onit; United States; Remote; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health insurance (HSA)

401(k) matching

Flexible PTO

Paid holidays

Parental leave

Job summary

Onit, a legal tech company, is seeking a Customer Success Manager to support a diverse SMB portfolio, driving adoption and retention. You will monitor health and usage, act as a trusted advisor to Legal Ops, Finance, and IT stakeholders, and guide customers to maximize value from Onit's platforms.

Collaborating with Implementation, Support, Marketing, Product, and Account Management, you will develop product expertise and proactively address risk and opportunities while helping customers achieve

Responsibilities

• Monitor customer health and usage trends to address risk and opportunity.
• Collaborate with Implementation, Support, Marketing, Product, and Account Management teams.
• Develop product expertise and guide customers to maximize value of Onit's solutions.
• Drive adoption and retention across a diverse SMB customer portfolio.
• Serve as a trusted advisor to stakeholders in Legal Ops, Finance, and IT.

Job description

• Support a diverse portfolio of SMB customers and drive strong outcomes across adoption and retention.
• Act as a trusted advisor to stakeholders in Legal Ops, Finance, and IT.

Key Responsibilities:

• Monitor customer health and usage trends to proactively address risk and opportunity.
• Collaborate with Implementation, Support, Marketing, Product, and Account Management teams.
• Develop product expertise and guide customers to maximize value of Onit's solutions.
• Comprehensive medical, dental, and vision coverage with HSA options.
• 401(k) matching, flexible PTO, and paid company holidays.
• Paid leave for birth parents, non-birth parents, and caregivers.

Onit

Onit is a legal technology company that builds AI-powered platforms for enterprise legal management, matter management, spend management, and contract lifecycle processes. The culture is innovative and fast-paced, focused on modernizing legal operations with bold thinkers and builders.