SMB Account Manager

eBay; United States; Remote; USD 58,000 - 73,000; Full time

Job summary

eBay seeks a dynamic Account Manager for its Small Medium Business team. In this client-facing role, you'll be the primary contact for B2C sellers, providing strategic support to drive account success. Your mission includes building relationships and developing personalized account plans to maximize seller performance on eBay.

Qualifications

• 2-3+ years of experience in account management or client services.
• Excellent communication and interpersonal skills.
• Experience in eCommerce or B2C sales is a plus.

Responsibilities

• Manage a portfolio of B2C seller accounts.
• Build strong client relationships and provide strategic support.
• Develop personalized account plans to improve seller performance.

Skills

Communication

Analytical

Problem-Solving

Customer Success

Time Management

Education

Associate’s degree

Bachelor’s degree preferred

Tools

Salesforce

Excel

Job description

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

We are looking for a dynamicAccount Manager to join our Small medium Business team at eBay. In this role, you’ll be the primary point of contact for a portfolio of B2C sellers, helping them grow and thrive on our platform. Your mission is to build strong relationships, provide strategic business support, and drive overall account success.
This is a consultative, client-facing role that combines relationship management, business analysis, and strategic planning. You’ll work closely with your assigned sellers over a 12-month engagement, deeply understanding their business goals and helping them maximize their potential on eBay.What You'll Do:

• Manage a portfolio of B2C seller accounts, acting as their trusted advisor throughout a year-long engagement.
• Build and maintain strong client relationships, understanding their business models, goals, and growth opportunities.
• Develop and execute personalized account plans to help sellers improve performance and reach key milestones.
• Conduct regular performance reviews and strategic check-ins to monitor progress and identify growth areas.
• Support sellers via email, phone, and virtual meetings, addressing questions and providing insights and guidance.
• Collaborate with internal teams to onboard new clients, solve challenges, and deliver a seamless seller experience.
• Track and analyze account metrics to ensure performance targets are being met, and share findings with stakeholders.
• Stay up-to-date on eBay marketplace trends and advocate for your clients’ needs within the organization.

What We’re Looking For:

• 2–3+ years of experience in account management, client services, customer success, or a similar role.
• Excellent communication and interpersonal skills with a consultative and strategic mindset.
• Proven ability to manage multiple accounts and projects in a fast-paced, performance-driven environment.
• Strong analytical and problem-solving skills with a passion for delivering measurable results.
• Tech-savvy and comfortable using CRM systems and productivity tools (e.g., Salesforce, Excel, etc.).
• Self-starter with excellent time management and organizational abilities.
• Experience in eCommerce, marketplace platforms, or B2C sales is a plus.

Educational Requirements:

• Associate’s degree required; Bachelor’s degree preferred or equivalent relevant experience

The base pay range for this position is expected in the range below:

$58,700 - $72,100

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

We are looking for a dynamicAccount Manager to join our Small medium Business team at eBay. In this role, you’ll be the primary point of contact for a portfolio of B2C sellers, helping them grow and thrive on our platform. Your mission is to build strong relationships, provide strategic business support, and drive overall account success.
This is a consultative, client-facing role that combines relationship management, business analysis, and strategic planning. You’ll work closely with your assigned sellers over a 12-month engagement, deeply understanding their business goals and helping them maximize their potential on eBay.What You'll Do:

• Manage a portfolio of B2C seller accounts, acting as their trusted advisor throughout a year-long engagement.
• Build and maintain strong client relationships, understanding their business models, goals, and growth opportunities.
• Develop and execute personalized account plans to help sellers improve performance and reach key milestones.
• Conduct regular performance reviews and strategic check-ins to monitor progress and identify growth areas.
• Support sellers via email, phone, and virtual meetings, addressing questions and providing insights and guidance.
• Collaborate with internal teams to onboard new clients, solve challenges, and deliver a seamless seller experience.
• Track and analyze account metrics to ensure performance targets are being met, and share findings with stakeholders.
• Stay up-to-date on eBay marketplace trends and advocate for your clients’ needs within the organization.

What We’re Looking For:

• 2–3+ years of experience in account management, client services, customer success, or a similar role.
• Excellent communication and interpersonal skills with a consultative and strategic mindset.
• Proven ability to manage multiple accounts and projects in a fast-paced, performance-driven environment.
• Strong analytical and problem-solving skills with a passion for delivering measurable results.
• Tech-savvy and comfortable using CRM systems and productivity tools (e.g., Salesforce, Excel, etc.).
• Self-starter with excellent time management and organizational abilities.
• Experience in eCommerce, marketplace platforms, or B2C sales is a plus.

Educational Requirements:

• Associate’s degree required; Bachelor’s degree preferred or equivalent relevant experience

The base pay range for this position is expected in the range below:

$58,700 - $72,100

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [e-mail] . We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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About the company

9260 eBay Inc. is an American multinational e-commerce corporation based in San Jose, California, that facilitates consumer-to-consumer and business-to-consumer sales through its website.

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