Account Manager, SMB

Syndigo; United States; On-site; USD 48,000 - 60,000; Full time

Job summary

Syndigo is seeking an Account Manager, SMB responsible for managing client relationships and executing growth strategies for named accounts. This entry-level position requires strong interpersonal skills, sales experience in a B2B context, and a focus on enhancing customer value. Competitive benefits and a supportive work environment are offered.

Benefits

Competitive health insurance benefits

PTO and volunteer time off

Employer-paid short- and long-term disability

Parental and adoption leave

401(k)

Tuition reimbursement

Qualifications

• 1-3 years sales experience, ideally B2B and in the technology space.
• Strong relationship building, listening, and inter-personal skills.
• Experience in SaaS, managed services, and analytics is a major plus.

Responsibilities

• Manage relationships and create account plans focused on value delivery.
• Lead strategic contract negotiations to meet growth targets.
• Full sales cycle management for renewals, upsell, and cross-sell opportunities.

Skills

Sales experience

Customer service basics

Relationship building

Time management

Problem-solving

Tools

Salesforce

Job description

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Syndigo powers the continual flow of data and content throughout the entire commerce ecosystem— accelerating delivery of accurate and compelling information that increases sales on every shelf. We are the recognized leader in software and services for the management of master data, product information, digital assets, and content syndication and analytics across industries including grocery, foodservice, hardlines, home improvement, oil & gas, pet, health and beauty, automotive, apparel, and healthcare products.

Syndigo serves the industry’s largest two-sided network, connecting more than 50,000 global users across 12,000+ global brands with more than 1,750 global retailers.

Basically, we're the people that deliver the rich, accurate product content that helps consumers shop online with confidence, and helps brands and retailers operate efficient product supply chains. We cannot do all of this without our amazing employees who make the magic happen here at Syndigo. As we continue to grow, we’re always looking to identify talented individuals to join our team.

The mission of a Syndigo Account Manager, SMB will be to manage the relationship, client strategy, growth strategy, engagement plan, and overall value delivered to a set of named accounts. The Account Manager is the client facing individual who will be responsible for creating the client strategy to determine how to best align Syndigo's solution to help clients achieve their larger strategic initiatives.

The Account Manager will work directly with the primary contact and executive sponsor at each organization to create an account plan focused on value demonstration and delivery to each client's needs. The role is focused on institution-wide engagement to ensure client renewals and growth by embedding into our client's business process. The Account Manager will work closely with client relations and customer service to ensure all needs are met and expectations are exceeded for each specific client.

This is a quota-carrying sales role focused on SMB clients and is measured by a renewal and growth quota.

How We’ll Be Winning Together Day To Day

• Maintain and form new relationships with different buyers at small to mid-market brands
• Relentless focus on the customer experience and how to maximize their value realization with Syndigo
• Manage the full sales cycle for renewals, upsell, and cross-sell opportunities within a defined customer base
• Lead strategic contract negotiations to align service options with client needs while meeting growth targets
• Dedicate time to learning and skill growth to achieve KPIs and grow as a sales professional
• Leverage the Syndigo tech stack to make data-driven decisions, document customer communication, prioritize approach to the territory, stay organized, and accurately forecast revenue outcomes
• Diagnose and engage higher risk customers and leverage internal resources to direct a resolution strategy
• Navigate Syndigo's solutions on behalf of the client, ensuring the appropriate solution is proposed to meet a client's problems
• Problem solve with customers and guide them through the complex product information and syndication landscape to position yourself and Syndigo as a valued partner
  
  
  

WE SHOULD TALK IF THIS SOUNDS LIKE YOU

• 1 - 3 years sales experience, ideally B2B and in the technology space
• Motivation to learn, problem solve, and develop skills to be successful in tech sales
• Familiar with the fundamentals of sales and the basics of customer service
• Strong relationship building, listening, and inter-personal skills
• Comfortable with using technology in daily workflows and decision making
• Strong organization and time management skills are critical
• Ability to write and speak clearly, and professionally
• Experience in SaaS, managed services, and analytics is a major plus
• Experience doing business with consumer brands and/or retailers is a plus
• Previous training and practice with a sales methodology is a major plus
• Experience using Salesforce is a major plus
  
  
  

Your individual compensation within the budgeted salary range is determined based on your skills, education, experience, and internal equity. This position is commission eligible.

For full-time U.S. based-employees, we offer competitive health insurance benefits, PTO and volunteer time off, employer-paid short- and long-term disability, parental and adoption leave, 401(k), and tuition reimbursement.

Budgeted Salary Range Is

$48,000—$60,000 USD

Diversity, Equity & Inclusion

To achieve the best version of our organization, we know it takes new ideas, new approaches, new perspectives and new ways of thinking. A purpose we are 100% committed to cultivating.

Diversity is woven into our fabric at Syndigo and it’s how we stay an industry leader, innovating technology solutions that equip our customers with everything they need to be successful!

All are welcome here and we invite you to join our team if you are ready to help us continue that growth!

GDPR/CCPA

Syndigo, to process applications, holds onto data for a "reasonable time" after applications are submitted. This data is stored for Syndigo's internal use by HR/Recruiting Staff only. Verified requests for data deletion and exports will be completed upon request.

Syndigo Job Applicant Privacy Notice

At Syndigo, we care about your privacy. As you go through our recruitment process, we are committed to being transparent about how we process your personal data. To learn more about how Syndigo processes your personal data, go to our Job Applicant Privacy Notice.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Software Development

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