Customer Support Professional - AMI

NRG Energy; Provo (UT); On-site; USD 19,320 - 27,517; Full time

Benefits offered by this job

Paid training

Free daily lunch and drinks on site

Flexible paid time off

401(k) with Employer Match

Onsite health clinic and gym

Job summary

A leading energy and home services company in Provo is seeking Support Specialists to join their team. The role involves providing world-class customer service via inbound and outbound calls, ensuring positive transitions for customers purchasing home automation solutions. Candidates should have a high school diploma or GED, be adaptable, and proficient in basic office software. Bilingual candidates in Spanish and English are preferred. Competitive pay at $17.00/hr with commissions and performance bonuses.

Qualifications

• Excellent customer service skills with a positive attitude.
• Ability to adapt to changing situations and manage multiple tasks.
• Proficient in essential computer functions and software utilization.

Responsibilities

• Handle inbound and outbound calls providing world-class customer service.
• Ensure a smooth transition for customers from sale to installation of equipment.
• Work collaboratively to meet team and department goals.

Skills

Customer service

Communication

Adaptability

Teamwork

Bilingual (Spanish/English)

Education

High school degree or GED equivalent

Tools

Office software

Job description

Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

Overview

The Role: Vivint is the #1 Home Automation & Security Company in the Nation. Our Account Management to Install (AMI) team continues to grow. We are looking for high potential and quality individuals to join Vivint’s front-line ranks on Vivint’s primary growth engine. Our team is obsessed with our proven B2C process to ensure protection and peace of mind to all customers and homeowners nationwide. If you are a clear communicator and goal-driven, then join our award-winning department.

A Day in the Life

Our Support Specialists take inbound and outbound calls from new customers and provides world-class customer service. Every customer call is handled with excitement and the intent to go above and beyond, to ensure the customer has a smooth, positive transition from the point of sale to installing their equipment. Working in this fast-paced position will provide insight into the sales process and help you communicate effectively in any work setting.

What We Offer

• Full-time employment
• $17.00/hr plus Commissions and Weekly Performance Bonuses
• Paid training
• Variety of schedules available, the department is open 6:00 am - 11:00 pm MT, one weekend day required
• Additional $.50 per hour for bi-lingual Spanish/English speakers

Expectations for Success

• Those who excel adapt to new situations, handle change and balance multiple demands.
• We win together! Support Specialists are committed to their performance. They demonstrate a competitive and collaborative attitude to meet the team and department goals.
• Our Support Specialists strive to develop a growth mindset. They are coachable and willing to learn and apply feedback to their professional and personal goals.
• Support Specialists take accountability and exhibit resilience to succeed on a competitive sales floor.

Minimum Qualifications

• High school degree or GED equivalent
• Ability to work on-site at our Provo location
• Ability to work designated shift full-time
• Proficient with essential computer functions and the ability to utilize software, databases, scripts, and other tools appropriately
• Ability to pass a background check and receive an Alarm License upon offer
• Bilingual in Spanish and English, preferred

Vivint Culture

Learn about the Vivint Culture and why it’s a great place to grow your career!

Benefits

• Free daily lunch and drinks on site
• Paid holidays and flexible paid time away
• Employee/Friends/Family Discounts
• Onsite health clinic, gym, gaming tables
• Medical/dental/vision/life coverage & 24/7 Medical Hotline
• 401(k) + Employer Match
• Employee Resource Groups

Working Conditions

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Poster. The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

Official description on file with Talent.