Smart Dispatch Coordinator – Electric Utility (NERC)

Exelon; Bethesda (MD); Sur place; USD 45 000 - 60 000; Plein temps

Avantages offerts par ce poste

401(k) match and annual contribution

Medical, dental and vision insurance

Generous paid time off options

Life and disability insurance

Employee Assistance Program

Wellbeing programs such as tuition reimbursement

Referral bonus program

Résumé du poste

Exelon is seeking a Complaint Dispatcher B to efficiently coordinate and dispatch field personnel while ensuring customer service requirements are met. The role involves planning job sequences, monitoring service requests, and analyzing data for optimal dispatching. Ideal candidates will have strong communication skills and experience in dispatching or equivalent work. The position offers competitive pay, annual bonuses, and extensive benefits.

Qualifications

• Effective oral and written communication skills required.
• Minimum of 2 years' experience preferred.
• Familiarity with the geographical layout of the electric distribution system needed.

Responsabilités

• Coordinate dispatch orders and field personnel activities.
• Monitor and report performance related to business goals.
• Handle customer communications and correspondence.

Connaissances

Communication

Problem Solving

Multi-tasking

Formation

2 years post-secondary credits or equivalent experience

Description du poste

Exelon is seeking a Complaint Dispatcher B to efficiently coordinate and dispatch field personnel while ensuring customer service requirements are met. The role involves planning job sequences, monitoring service requests, and analyzing data for optimal dispatching. Ideal candidates will have strong communication skills and experience in dispatching or equivalent work. The position offers competitive pay, annual bonuses, and extensive benefits.