Smallwares Operations Lead & Merchandising

Jetro Restaurant Depot; Urbandale (IA); On-site; USD 42,000 - 62,000; Full time

Job summary

Jetro Restaurant Depot in Urbandale, IA is seeking a Smallwares Manager to oversee receiving, stocking, labeling, and customer service, with 50%+ physical labor.

You will supervise stockers, coordinate inventory, ensure pricing accuracy, train staff, and develop schedules. Bachelor's or HS diploma with 4 years in customer service required; strong leadership and communication essential.

Qualifications

• Bachelor's Degree, OR High School Diploma OR GED with at least 4 years of experience in customer service.
• Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures.
• Ability to effectively present information and respond to questions from managers, clients, and general public.
• Ability to calculate figures, and amounts such as discounts, interest, proportions, percentages, area, mass and volume.

Responsibilities

• Ensure proper customer service and works to develop relationships with customers.
• Supervises and works together with Small wares Supervisor (if applicable) and Stocker/s to assure that shelves are stocked and merchandise is rotated.
• Assists in developing schedules, monitors performance and recommends the proper discipline as appropriate including termination.
• Trains employees in job responsibilities and safe operating procedures :
• Interview candidates and recommends for hires.
• Reviews in inventory for products rotation on a daily basis to prevent shrinkage and damages.
• Rotates products as needed.
• Ensures that shelf pricing is correct and reflects the most recent pricing and market condition.
• Supervises the ordering of small wares products from vendors on a regular basis to assure we have competitive pricing and minimal shrink due to expirations and not have too much inventory on hand.

Skills

Customer service

Leadership

Communication

Analytical reading

Interpersonal skills

Training

Education

Bachelor's / High School with 4+ years in customer service

Job description

Jetro Restaurant Depot in Urbandale, IA is seeking a Smallwares Manager to oversee receiving, stocking, labeling, and customer service, with 50%+ physical labor.

You will supervise stockers, coordinate inventory, ensure pricing accuracy, train staff, and develop schedules. Bachelor's or HS diploma with 4 years in customer service required; strong leadership and communication essential.