Small Group Account Manager

Enable America; Chapel Hill (NC); Remote; USD 45,000 - 75,000; Full time

Job summary

Join a forward-thinking company as a Small Group Account Manager, where you will play a pivotal role in driving sales and retention for health insurance products. This exciting position involves building strong relationships with agents and consultants, developing effective sales strategies, and ensuring customer satisfaction through excellent service. You will have the opportunity to work remotely while collaborating with a passionate team dedicated to improving health care for North Carolinians. If you are driven, have a knack for relationship management, and are ready to make a difference, this role is perfect for you.

Qualifications

• Bachelor's degree or advanced degree required.
• 0-2 years of experience in a related field or 3+ years in lieu of a degree.

Responsibilities

• Build and maintain relationships with Agents for sales and renewals.
• Develop retention strategies and manage the renewal process.

Skills

Relationship Management

Sales Strategy Development

Negotiation Skills

Market Research

Customer Education

Education

Bachelor's Degree

Advanced Degree

Tools

E-commerce Tools

Job description

Small Group Account Manager in Remote, North Carolina

Job Description

Partners with the Agents and Consultants to obtain new sales and retain existing membership within Blue Cross NC’s health and ancillary products for small group segment. Maximizes the growth of an Agent's small group business with Blue Cross NC through relationship management, while supporting the delivery of efficiency and quality service. The Account Manager will serve as the lead contact for Agents and Consultants for new small group sales and renewal inquiries.

What You'll Do

1. Builds and maintains effective relationships with Agents to achieve target marketing plans for new and renewal business.
2. Partners with Agents/Consultants in the development of retention strategies that will achieve persistency goals. Completes extensive research and captures group specific information as needed for re-rating.
3. Works with underwriting on behalf of the Agent/Consultant and group to provide rating solutions that meet the customers’ needs. Identifies alternative rating solutions to maintain and attract customer base.
4. Performs and completes the renewal process to ensure accurate information is provided to the customer. This includes delivering and explaining renewal financial information to the group in conjunction with the Agent/Consultant as necessary.
5. Develops, implements, and presents to Agents an effective sales and retention strategy that focuses on Blue Cross NC strengths and key differentiators. This includes successful execution of marketing initiatives to maximize small group membership growth.
6. Manages Agent expectations through a consultative relationship approach.
7. Demonstrates a strong knowledge of products, e-commerce tools, service offerings, underwriting guidelines, and overall industry knowledge.
8. Conducts internal and external negotiations effectively to provide solutions that meet the customer’s needs.
9. Provides education on Blue Cross NC products, procedures, and services.
10. Trains Agent/Consultant regarding the renewal process.
11. Responsible for understanding market/competitive information that can be utilized to enhance Blue Cross NC’s competitive position in the small group market.
12. Supports Agent with enrollment meetings and health fairs for new and renewal business.

What You Bring

1. Bachelor's degree or advanced degree (where required)
2. 0-2 years of experience in a related field
3. In lieu of a degree, 3+ years of experience in a related field
4. NC Life and Health Insurance License (or be able to obtain within 60 days of employment).
5. Must possess and maintain a valid driver’s license.

Nice To Have

1. Small group experience is a plus
2. Healthcare experience/knowledge
3. Flexibility to travel

*Training for this position will be in-person on our Durham Campus.

Compensation

This is a sales incentive role with a total compensation package that consists of a base salary and sales incentive target component. All sales roles are eligible for an initial draw/guarantee to assist new hires with their onboarding with the company.

About Us

It's an exciting time to work at Blue Cross and Blue Shield of North Carolina (Blue Cross NC). Health care is changing, and we're leading the way. We offer more than health insurance our customers can count on. We’re committed to better health and better health care − in our communities and beyond. Our employees bring energy and creativity to the workplace, and it shows in our innovative approach to improving the health and well-being of North Carolinians.

Blue Cross NC is a fully taxed, not-for-profit company headquartered in Durham, North Carolina. We serve more than 4.3 million members, and we employ more than 5,000 people across the country who are passionate about making health care better for all.

Help us lead the charge for better health care by joining our award-winning team. Discover tremendous opportunities with us to do challenging and rewarding work. Opportunities that can lead you to a fulfilling career, work that can help others lead healthier, happier lives.

Authorization to Work in the United States

Request Accommodations

Blue Cross NC provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, please notify HR at [e-mail].

For most roles, you can choose where to work - fully remote in one of the states listed below, in the office, or a hybrid of the two:

Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Missouri, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, and Wyoming.