Small Employer Sales Representative

Intermountain Healthcare; Baton Rouge (LA); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare organization seeks a Sales Representative to assist brokers and members in navigating Individual Plans. The role involves training, educating clients, and maintaining compliance while ensuring a high standard of customer service. Candidates should possess strong sales and customer service experience, with a focus on detail and effective communication. This position offers flexibility with remote work options and a competitive benefits package.

Benefits

Generous benefits package

Qualifications

• Two years of customer service experience.
• Two years of sales experience.

Responsibilities

• Trains and assists brokers with sales of Individual Plan products.
• Educates members in choosing appropriate insurance plans.
• Maintains a monthly average phone audit score of 93.5%.

Skills

Customer Service

Sales

Communication

Problem Solving

Time Management

Interpersonal Skills

Tools

Facets

Job description

**Job Description:**

Provides expert understanding and ability in assisting brokers, potential members, and existing members in the sale of Individual Plans and Products. Works with Enrollment and Billing Departments throughout the sales and renewal process to ensure accuracy and completeness.

**Job Essentials**

1. Trains and assists brokers with the sale of Individual Plan and Small Employer products. This includes the explanation of plans, products, rates, and all available options.
2. Assists and educates potential and existing members in choosing the most appropriate insurance plan. This includes making educated decisions on plan types and options, both on Marketplace and off.
3. Attends various sales events. Directly speaks and interacts with brokers, customers, and members of other departments in a professional manner.
4. Along with handling a specific book of business, assists with other Representatives' books of business as needed. This includes corresponding accurately and understandably to customers and brokers in a professional and confidential manner in accordance with HIPAA and internal compliance guidelines.
5. Stays updated on changes in legislation, health care reform, and how these changes affect the Individual and Small Employer Plan Market. Assists brokers and individual plan applicants with this information and how it affects individual plans.
6. Inputs data and updates the sales automation system as necessary, ensuring information is accurate and timely.
7. Maintains a monthly average phone audit score of 93.5%.
8. Passes all testing administered by the department trainer.

**Posting Specifics**

• Entry Rate: Depending on experience
• Benefits Eligible
• Shift Details: Typically Monday-Friday business hours; may attend events early after hours and optional volunteer at events after hours/weekends
• Other: This position can work remotely

**Minimum Qualifications**

• Two years of customer service experience.
• Two years of sales experience.
• Demonstrated basic knowledge of word processing, spreadsheet programs, and navigating through internet-based systems.

**Preferred Qualifications**

• Understanding and functional knowledge of health insurance.
• Familiarity with Facets software or similar eligibility system.
• Experience in the health insurance industry.
• Excellent presentation skills and the ability to communicate effectively with Individual Plan and Small Employer applicants and Insurance Brokers.
• Detail-oriented with strong interpersonal skills, time management skills, problem-solving ability, and the ability to work well under pressure.
• Ability to work well in a team environment.
• Strong customer service orientation.

**Physical Requirements:**

• Interact with others requiring communication of information.
• Operate computers and other office equipment requiring finger and hand movement.
• See and read computer monitors and documents.
• Remain sitting or standing for long periods to perform work on a computer, telephone, or other equipment.

**Location:**

SelectHealth - Murray

**Work City:**

Murray

**Work State:**

Utah

**Scheduled Weekly Hours:**

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$18.38 - $26.65

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here (https://intermountainhealthcare.org/careers/benefits).

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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