Small Commercial Field Underwriter - Growth & Agency

The Hanover Insurance Group; Bedford (NH); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, vision, life, and STD

401K with company match

Tuition reimbursement

PTO

Company paid holidays

Flexible work arrangements

Diversity and inclusion initiatives

Job summary

The Hanover Insurance Group in New Hampshire seeks a New Business Underwriter to join our Small Commercial Underwriting team. This role is full time with a hybrid or fully remote arrangement, focusing on underwriting new business across POS and Non-POS accounts and maintaining strong agency relationships.

You will drive underwriting decisions, prepare quotes, and coordinate with UTs, SCSMs, and renewal underwriters to ensure efficient, compliant processing from inception through first renewal.

Qualifications

• Strong underwriting skill and coverage knowledge; ability to make underwriting decisions on POS and CPP accounts up to $50,000 premium size
• Underwriting systems knowledge to document and underwrite accounts within workflow expectations
• Ability to manage workload to meet goals and service standards, while following workflow standards
• Thorough understanding of Agent partners, including agency personnel, agency business plan and results with The Hanover across the Franchise
• Sales orientation; able to solicit, qualify, negotiate and close accounts in a manner that promotes deeper partnership with Agents.

Responsibilities

• Lead the daily triage of new business with UT, including POS business
• Assess submissions, categorize, and direct UT on next steps to be taken based on assessment and categorization
• Provide direction and guidance to UT to properly prepare a new business account including Quick Declines and how to communicate with Agent
• Collect additional information needed for underwriting analysis
• Interact with the agency to gather needed information in an organized manner
• Order and analyze necessary reports to perform underwriting analysis
• Provide accurate instructions to rating
• Prepare and deliver quote proposals to agents. Also, follow up with agents on open quotes
• Document underwriting decisions within standards and expectations in Underwriting systems, including ARF and CAAMS
• Ensure all submissions are effectively managed to reach decline or quoting status
• Determine the pricing, coverages, including coverage advantages to highlight in the quoting process, account rounding opportunity, and identify cross-sell opportunity for Specialty businesses on accounts being quoted
• Refer accounts as appropriate if additional authority is required
• Own all aspects of the New Business underwriting process including acceptability and documentation at inception as well as subsequent validation through other sources including Loss Control
• Underwriter is responsible for reviewing and responding to back-end underwriting reviews and new business audits
• After these steps, the account responsibility falls to the Portfolio underwriter, although consultation between Field and Portfolio Underwriter is expected as required
• Clearly communicate appetite, declination reasons and coverage advantages to Agents to improve hit ratio
• Leverage relationships with Agents and SCSMS to identify opportunities to help write business
• Communicate proactively with agents to convey a sense of ownership and service during all interactions; instill confidence with agents in their decision to place new business with The Hanover
• Engage in agency travel as needed to build and maintain strong relationships
• Partner with internal colleagues, mainly SCSMs, UTs and Renewal UW colleagues, to most effectively communicate difficult messages with agent partners and on overall agency management.

Skills

Underwriting

Coverage knowledge

Agency relationships

Communication skills

Time management

Tools

ARF

CAAMS

Job description

The Hanover Insurance Group in New Hampshire seeks a New Business Underwriter to join our Small Commercial Underwriting team. This role is full time with a hybrid or fully remote arrangement, focusing on underwriting new business across POS and Non-POS accounts and maintaining strong agency relationships.

You will drive underwriting decisions, prepare quotes, and coordinate with UTs, SCSMs, and renewal underwriters to ensure efficient, compliant processing from inception through first renewal.