Small CL Senior Field Underwriter

Hanover Insurance Group, Inc.; Nashville, Charlotte, Atlanta (TN, NC, GA); Hybrid; USD 110,000 - 160,000; Full time

Job summary

The Hanover Insurance Group in Nashville seeks a Senior Field Underwriter to grow Small Commercial business by underwriting POS and Non-POS accounts and by strengthening agency partnerships. This is a full-time exempt role with a fully remote arrangement.

You will guide UTs and SCSMs, document decisions, and communicate coverages to agents while pursuing cross-sell opportunities. You’ll partner with Portfolio Underwriters to balance risk and drive renewals with a service-first mindset.

Qualifications

• Strong underwriting skill and coverage knowledge; ability to underwrite POS/CPP accounts up to $50,000 premium.
• Sales orientation: able to solicit, qualify, negotiate and close accounts with agents.
• Commitment to service and partners; high responsiveness to UTs, SCSMs and renewal UWs.
• Knowledge of competition and current marketplace; apply to underwriting across opportunities.

Responsibilities

• Categorize and direct UT on next steps based on assessment and categorization.
• Document underwriting decisions within standards and expectations in underwriting systems.
• Communicate coverages and advantages to highlight in quoting; identify cross-sell opportunities for Specialty businesses.
• Communicate proactively with agents to convey ownership and service during interactions.
• Support agency management, delivering difficult messages effectively with agent partners and renewal UW colleagues.

Job description

Our Small Commercial Underwriting team is currently seeking a Senior Field Underwriter to join our team.

This is a full time, exempt role. This role is eligible for a fully remote arrangement.

POSITION OVERVIEW:

Small Commercial Senior Field Underwriters are responsible for driving the growth of Small CL business by underwriting new business across all lines and sizes of POS and Non-POS accounts. Also responsible for building and maintaining strong agency relationships partnering with Agency staff and SCSMs. The Senior Field UW should work closely with and direct the activities of their UT partner(s) following established workflows

IN THIS ROLE, YOU WILL:

• Categorize and direct UT on next steps to be taken based on assessment and categorization
• Document underwriting decisions within standards and expectations in Underwriting systems
• Communicate coverages including coverage advantages to highlight in the quoting process, account rounding opportunity, and identify cross-sell opportunity for Specialty businesses on accounts being quoted. The account responsibility falls to the Portfolio underwriter although consultation between Field and Portfolio Underwriter is expected as required. Declination reasons and coverage advantages to Agents to improve hit ratio
• Communicate proactively with Agents to convey a sense of ownership and service during all interactions
• Instill confidence with agents in their decision to place new business with The Hanover mainly SCSMs UTs and Renewal UW colleagues to communicate difficult messages most effectively with Agent partners and on overall agency management

KEY MEASURES OF SUCCESS:

• New Business Production (approx. $2 Million annually)
• Quality of audits/file reviews and achievement of mix goals aligned with workflows

WHAT YOU NEED TO APPLY:

• Strong underwriting skill and coverage knowledge; ability to make underwriting decisions on POS and CPP accounts up to $50,000 premium size.
• Sales orientation: able to solicit, qualify, negotiate and close accounts in a manner that promotes deeper partnership with Agents.
• Demonstrated commitment to service and partners; high level of responsiveness UTs SCSMs and renewal UWs demonstrating strong relationship building
• Knowledge of competition and current marketplace; apply to all aspects of performing the role responsiveness and willingness to bring appropriate level of understanding to each opportunity ranging from exception to only underwriting on the small BOP to more thorough review on the larger or more complex accounts.