Senior Small CL Portfolio Underwriter

The Hanover Insurance Group; Massachusetts; Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401K with company match

Tuition reimbursement

PTO

Company paid holidays

Flexible work arrangements

Cultural Awareness Day

On-site wellness center (Worcester)

Job summary

The Hanover Insurance Group in Massachusetts seeks a Senior Portfolio Underwriter to manage renewal commercial lines and drive profitability across assigned accounts. You will collaborate with production underwriters and agency partners to optimize retention, cross-sell, and up-sell opportunities while maintaining underwriting discipline.

The role offers a hybrid or fully remote work setup, a strong focus on portfolio performance, and opportunities to influence strategy through data-driven

Qualifications

• Bachelor’s degree preferred and 3+ years of renewal underwriting experience including proven results in production, service and quality metrics.
• Ability to underwrite multi-line accounts up to $100,000 premium size (and higher) with sound judgment.
• Proficiency in underwriting systems and documenting workflows.
• Strong relationship building, teamwork and collaboration with internal and external partners.
• Understanding of Small Commercial goals and a track record of achievement.

Responsibilities

• Underwrite and manage Commercial Lines renewal business for assigned agency accounts.
• Price exposures in line with retention and new money objectives to support P&L targets.
• Provide product knowledge to agents to promote Hanover products.
• Coordinate renewal activities with colleagues to optimize retention.
• Participate in field visits and agency relationship development as appropriate.

Skills

Renewal underwriting

Portfolio management

Relationship building

Education

Bachelor’s degree preferred

Job description

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.

Our Small Commercial Underwriting department is seeking a Senior Portfolio Underwriter to join the team.

This is a Full-time, Exempt role. This position is eligible for a hybrid or a fully remote work arrangement.

POSITION SUMMARY:

Small Commercial Sr. Portfolio Underwriters are responsible for the underwriting, retaining, and servicing of renewal accounts handled by our Small Commercial business unit. During the course of executing on this responsibility, the Senior Portfolio Underwriter is expected to partner with production underwriters and field leadership. They will investigate and promote franchise value opportunities including but not limited to cross sell and up sell for renewal accounts handled; engage in producer management of assigned agency plant as necessary and appropriate; and act as the owner of individual renewal portfolio profit and loss performance. The Senior Portfolio Underwriter will work closely with their Underwriting Technician partner to ensure all policies are underwritten in the most efficient and effective manner while meeting service standards and performance goals.

IN THIS ROLE YOU WILL:

• Underwrite and manage Commercial Lines renewal business for respective agency assignments including individually underwriting and servicing the non-bypass accounts in their assigned portfolio.
• Responsible for adequately pricing exposures, in line with Retention and New Money objectives, contributing to target profit and loss metrics for assigned portfolio.
• Contributes to portfolio mix in accordance with corporate mix targets.
• Handles endorsements that fall outside of the endorsement authority letter of Rating or Renewal UTs.
• Handles cancellations that fall outside of the scope of Renewal UTs.
• Effectively delivers renewal quotes at appropriate threshold in a professional manner, including quote proposals, cross sells, upsells, and segment expertise awareness as appropriate.
• Provide product knowledge transfer to agents so they can effectively sell Hanover as the go to market for their customers.
• Actively interacts with internal and external customers to enhance the business relationship and improve retention ratios.
• Effectively presents a clear and consistent underwriting appetite to our production force.
• Operates within the scope of assigned authority statement.
• Coordinate with relevant colleagues to effectively manage renewal activities and retention on accounts handled.
• Involved in agency management strategies, reviews and results reporting, profiling, tactics and activities, and staff meetings, as appropriate.
• Participate in field visits and/or territorial marketing events to enhance the corporate/local strategy and agency relationship as appropriate.
• Coordinate with New Business UWs and SCSMs to present a united front on account/agency strategies and decisions

KEY MEASURES OF SUCCESS:

• Loss Ratio/Profitability
• Renewal Retention (based on premium retention results
• Quality of referrals and file reviews/audits
• New Money and Rate
• Upsell/Cross-sell results
• Service Level metrics

WHAT YOU NEED TO APPLY:

• Bachelor’s degree preferred and 3+ years of renewal underwriting experience including proven results in production, service and quality metrics
• Strong underwriting skill and coverage knowledge; ability to make underwriting decisions on multi-line accounts up to $100,000 premium size (and higher)
• Underwriting systems knowledge to document and underwrite accounts within workflow expectations
• Demonstrating strong relationship building, teamwork and collaboration skills with both internal and external partners
• Knowledge of competition and current marketplace; apply to all aspects of performing the role
• Must understand Small CL goals and strategies (often changing) and execute on them effectively and have a positive track record of achievement

CAREER DEVELOPMENT:

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)

EEO statement:

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law. Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.” As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at:[e-mail] and include the link of the job posting in which you are interested.

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Compensation:

The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.