Small Business Specialist 3

Jobtailor; Berwyn (IL); On-site; USD 75,000 - 110,000; Full time

Job summary

U.S. Bank is seeking a Customer Service and Business Development professional in Berwyn, IL to provide comprehensive financial solutions to small businesses and deepen client relationships.

This role blends digital tools with personal service to identify opportunities and open product solutions within a supportive banking environment. Ideal candidates will have 3+ years of customer service and consultative sales experience, with strong knowledge of banking operations, cash flow management, and

Qualifications

• Bachelor's degree or equivalent work experience.
• Typically three or more years of customer service, consultative sales and/or prospecting experience.
• Comprehensive knowledge of bank policies, procedures and support systems.
• Understanding of banking operations, product knowledge, sales, new business development, customer service/relations, and community relations.
• Basic knowledge of cash flow management and business credit underwriting.
• Effective written and verbal communication skills and ability to convey business recommendations effectively.
• Ability to comply with U.S. Bank policies and procedures, including ethics and safety policies.
• Ability to comply with FINRA, NMLS registration, Reg Z, Reg G, OFAC, NFA, FCPA, Bank Secrecy Act, SAFE Act, and applicable federal guidelines.

Responsibilities

• Demonstrate excellent customer service in accordance with U.S. Bank Core Values.
• Provide comprehensive financial solutions to small businesses with annual revenues between $500K and $2.5 million.
• Deepen existing customer relationships through routine calling.
• Develop new relationship opportunities through business development activities.
• Combine digital tools with human connections to offer solutions to business customers.
• Conduct outside prospecting and sales activities to grow revenue and achieve assigned financial targets and growth goals.
• Open accounts and identify and open product solutions.
• Service and maintain customer accounts.
• Develop internal and external relationships.
• Collaborate with branch partners, centers of influence, clients, and other business line partners.
• Refer clients to Business Banking and/or other U.S. Bancorp areas for additional needs.

Skills

Customer Service

Consultative Sales

Business Development

Banking Operations

Financial Solutions

Cash Flow Management

Business Credit Underwriting

Relationship Management

Prospecting

Compliance

Education

Bachelor's degree

FINRA Registration

NMLS Registration

Job description

• Demonstrate excellent customer service in accordance with U.S. Bank Core Values
• Provide comprehensive financial solutions to small businesses with annual revenues between $500K and $2.5 million
• Deepen existing customer relationships through routine calling
• Develop new relationship opportunities through business development activities
• Combine digital tools with human connections to offer solutions to business customers
• Conduct outside prospecting and sales activities to grow revenue and achieve assigned financial targets and growth goals
• Open accounts and identify and open product solutions
• Service and maintain customer accounts
• Develop internal and external relationships
• Collaborate with branch partners, centers of influence, clients, and other business line partners
• Refer clients to Business Banking and/or other U.S. Bancorp areas for additional needs

Requirements

• Bachelor's degree, or equivalent work experience
• Typically three or more years of customer service, consultative sales and/or prospecting experience
• Comprehensive knowledge of applicable bank and branch policies, procedures and support systems
• Understanding of banking operations, product knowledge, sales, new business development, customer service/relations, and community relations
• Basic knowledge of cash flow management and business credit underwriting
• Effective written and verbal communication skills and ability to convey business recommendations effectively
• Ability to comply with U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct and related workplace conduct and safety policies
• Ability to comply with applicable requirements that may include FINRA, NMLS registration, Reg Z, Reg G, OFAC, NFA, FCPA, Bank Secrecy Act, SAFE Act, and applicable federal guidelines

Core Competencies

Demonstrates expertise in customer service and consultative sales, with a strong focus on developing and maintaining relationships with small business clients. Proficient in banking operations, financial solutions, and compliance with regulatory requirements.

Highest-signal resume keywords

• Customer Service
• Consultative Sales
• Business Development
• Banking Operations
• Financial Solutions

ATS Optimization Keywords

Hard Skills

• Financial Solutions
• Cash Flow Management
• Business Credit Underwriting
• Sales
• Account Management
• Product Knowledge
• Community Relations
• Prospecting
• Relationship Management
• Compliance

Soft Skills

• Effective Communication
• Collaboration
• Interpersonal Skills
• Problem Solving
• Customer Relationship Management

Certifications & Qualifications

• FINRA Registration
• NMLS Registration

Industry Keywords

• U.S. Bank Core Values
• Bank Policies
• Reg Z
• Reg G
• OFAC
• NFA
• FCPA
• Bank Secrecy Act
• SAFE Act