Senior Teller

Jobtailor; Grand Forks (ND); On-site; USD 32,000 - 44,000; Full time

Job summary

U.S. Bank is seeking a customer service-focused specialist to support consumer banking activities at our branch locations. You will handle routine financial transactions and strive to deliver a positive customer experience aligned with the bank's core values.

The role emphasizes identifying customer needs and recommending relevant U.S. Bancorp products while adhering to policies, procedures, and regulatory requirements to mitigate risk.

Qualifications

• Excellent customer service aligned with U.S. Bank's Core Values.
• Identify customer needs and recommend U.S. Bancorp products as appropriate.
• Follow established policies and procedures to mitigate risk.
• Comply with applicable regulatory and operational requirements.

Responsibilities

• Demonstrate excellent customer service in accordance with U.S. Bank's Core Values.
• Handle routine financial transactions, including deposits, withdrawals, advances, and payments.
• Ensure positive interactions with customers and non-customers.
• Identify customer needs and recommend U.S. Bancorp products as appropriate.
• Follow established policies and procedures while processing transactions to mitigate risk.
• Contribute to the overall unified customer experience of U.S. Bank.
• Perform sales and service activities in Consumer Banking and Branch Delivery branch locations.

Skills

Customer service

Financial transaction processing

Regulatory compliance

Product recommendation

Risk mitigation

Job description

• Demonstrate excellent customer service in accordance with U.S. Bank's Core Values


• Handle routine financial transactions, including deposits, withdrawals, advances, and payments


• Ensure positive interactions with customers and non-customers


• Identify customer needs and recommend U.S. Bancorp products as appropriate


• Follow established policies and procedures while processing transactions to mitigate risk


• Contribute to the overall unified customer experience of U.S. Bank


• Perform sales and service activities in Consumer Banking and Branch Delivery branch locations

Requirements

• Demonstrate excellent customer service in accordance with U.S. Bank's Core Values


• Identify customer needs and recommend U.S. Bancorp products as appropriate


• Follow established policies and procedures while processing transactions to mitigate risk


• Comply with U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct and workplace conduct and safety policies


• Applicants must be able to comply with applicable regulatory and operational requirements


• Certain positions may be subject to FINRA, NMLS registration, Reg Z, Reg G, OFAC, NFA, FCPA, Bank Secrecy Act, SAFE Act, and other applicable guidelines


• Must meet employment eligibility verification requirements

Core Competencies

Demonstrates strong customer service skills aligned with U.S. Bank's Core Values while effectively processing financial transactions and adhering to regulatory requirements. Capable of identifying customer needs and recommending appropriate U.S. Bancorp products to enhance the customer experience.

Highest-signal resume keywords

• Customer Service Excellence


• Financial Transaction Processing


• Regulatory Compliance


• Product Recommendation


• Risk Mitigation

ATS Optimization Keywords

Hard Skills

• Financial Transactions


• Deposits


• Withdrawals


• Advances


• Payments

Soft Skills

• Positive Customer Interactions


• Needs Identification

Certifications & Qualifications

• FINRA Registration


• NMLS Registration

Industry Keywords

• U.S. Bank Core Values


• Code of Ethics


• Business Conduct


• Workplace Conduct


• Safety Policies


• Bank Secrecy Act


• SAFE Act