Small Business Services Coordinator

Minnesota Council of Nonprofits; Saint Paul (MN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Health Savings Account

Teladoc virtual healthcare services

401(K)

Paid Time Off

Earned Sick and Safe Time

Earned Paid Family Medical Leave

Job summary

Neighborhood Development Center seeks a Small Business Services Coordinator to manage client engagements, connect entrepreneurs with technical advisors, and track project progress. You will coordinate consultants, ensure timely deliverables, and maintain detailed records across systems.

The role supports program delivery and stakeholder reporting. The position emphasizes strong organization, communication, and collaboration across teams to empower underserved entrepreneurs and advance regional

Qualifications

• 1–3 years of experience in project coordination or program management.
• Experience in nonprofit operations or workforce development.
• Experience working with diverse communities.

Responsibilities

• Serve as a primary point of contact for small business clients.
• Coordinate connections with consultants and advisors.
• Monitor client progress and ensure timely deliverables.
• Maintain accurate client records in databases.
• Assist clients in navigating programs and resources.
• Coordinate external consultants and manage contracts.
• Track milestones and maintain project momentum.
• Support program planning, scheduling, and logistics.
• Represent NDC at events and partner meetings.
• Support departmental initiatives and strategic projects.

Skills

Project coordination

Organizational skills

Communication

Relationship-building

Customer service

Stakeholder coordination

Documentation

CRM systems

Microsoft Office

Salesforce

Wrike

Asana

Monday.com

Small business operations

Entrepreneurship knowledge

Education

Associate's or Bachelor's degree in Business/PM/Community Development/Nonprofit Management/Communications

Equivalent combination of education and experience

Tools

Microsoft Office

CRM systems

Salesforce

Wrike

Asana

Monday.com

Job description

The Small Business Services Coordinator supports NDC’s mission by coordinating technical assistance services, managing small business support projects, and helping entrepreneurs access the resources they need to grow their businesses. This role serves as the primary point of contact for clients throughout their engagement, coordinating consultants, tracking project progress, supporting program delivery, and ensuring a positive client experience. While a strong understanding of small business operations is important, technical expertise is provided through NDC’s network of specialized consultants and advisors.

Key Responsibilities

Client and Program Coordination

• Serve as a primary point of contact for small business clients throughout their engagement with NDC.
• Conduct initial client intake meetings to understand client goals, challenges, and service needs.
• Coordinate and facilitate connections between clients and NDC’s network of technical assistance consultants and advisors.
• Monitor client progress and ensure timely completion of services and project deliverables.
• Maintain accurate client records, project updates, and outcomes in organizational databases and reporting systems.
• Assist clients in navigating NDC programs, resources, and educational opportunities.

Consultant and Project Coordination

• Coordinate a pool of external consultants and technical assistance providers.
• Coordinate consultant assignments based on client needs and project scope.
• Support the development and management of consultant contracts, scopes of work, timelines, and deliverables.
• Track project milestones and ensure services are delivered on time and within scope.
• Review consultant invoices and supporting documentation for accuracy and contract compliance.
• Facilitate communication between clients, consultants, and internal team members to address challenges and maintain project momentum.

Program Implementation and Administration

• Coordinate cohort-based learning opportunities, workshops, and technical assistance programs.
• Support program planning, implementation, scheduling, and logistics.
• Track program performance metrics and support reporting requirements for internal and external stakeholders.
• Assist in the development and continuous improvement of technical assistance programs and service delivery models.
• Collaborate with Business Lab team members on departmental goals, work plans, and special projects.

Team and Community Engagement

• Participate in Business Lab service review meetings and consultant selection discussions.
• Represent NDC at community events, partner meetings, and small business engagement activities.
• Assist the Director of Business Services with departmental initiatives and strategic projects.
• Support organizational strategic priorities and cross-functional collaborations.

Benefits provided to full-time employees

• Comprehensive medical, dental, vision, and life insurance coverage
• Health Savings Account (HAS)
• Teladoc virtual healthcare services, providing convenient access to licensed physicians, including virtual visits and in‑home care when medically appropriate.
• 401(K)
• Paid Time Off (PTO)
• Earned Sick and Safe Time (ESST)
• Earned Paid Family Medical Leave (PFML)

Experience

• 1 to 3 years of experience in project coordination, program management, customer success, nonprofit operations, business services, workforce development, community engagement, or related fields.
• Experience managing multiple projects, tasks, or stakeholders simultaneously.
• Experience working with diverse communities and building professional relationships.

Education

• Associate's or Bachelor's degree in Business, Project Management, Community Development, Nonprofit Management, Communications, or related field.
• Equivalent combination of education and experience will be considered.

Skills

• Strong project coordination and organizational skills.
• Ability to manage multiple projects and deadlines simultaneously.
• Excellent communication, relationship-building, and customer service skills.
• Ability to coordinate multiple stakeholders and facilitate collaborative problem-solving.
• Detail-oriented with strong follow‑through and documentation skills.
• Proficiency in Microsoft Office, CRM systems, and project management software such as Salesforce, Wrike, Asana, Monday.com, or similar platforms.
• Basic understanding of small business operations and entrepreneurship.
• Ability to learn business concepts and effectively connect clients with subject matter experts.

Preferred

• Familiarity with the Twin Cities small business ecosystem.
• Experience working in nonprofit, economic development, education, workforce development, or community‑based organizations.
• Bilingual or multilingual skills, particularly in Spanish, Somali, Hmong, or another language commonly spoken by NDC’s clients, are a plus.
• Project management training, certificate, or coursework (preferred but not required).

Summary

The Small Business Services Coordinator plays a critical role in empowering entrepreneurs and supporting NDC’s mission to foster economic growth within underserved communities. By coordinating business service projects, supporting consultants and technical assistance providers, managing project activities and deliverables, and facilitating collaboration among clients and internal teams, this position helps ensure entrepreneurs have access to the resources and support they need to succeed.