Small Business Services Coordinator

GOEBEL FIXTURE COMPANY; Saint Paul (MN); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Comprehensive benefits

Health Savings Account

Teladoc virtual care

401(k)

Paid Time Off

Earned ESST

PFML

Job summary

NDC in Saint Paul, MN is seeking a Small Business Services Coordinator to manage client engagements, coordinate consultants and technical assistance, and track progress from intake to outcomes.

You will support program delivery, maintain records, and help entrepreneurs access resources through a network of advisors. This is a full-time, on-site role with comprehensive benefits.

Qualifications

• 1–3 years of experience in project coordination, program management, or nonprofit operations.
• Experience managing multiple projects and stakeholders simultaneously.
• Strong communication and customer service skills.

Responsibilities

• Serve as a primary contact for small business clients.
• Conduct initial intake meetings to understand goals and service needs.
• Coordinate connections between clients and consultants/advisors.
• Monitor progress and ensure timely deliverables.
• Maintain accurate client records and reporting.
• Assist clients in navigating NDC programs, resources, and opportunities.

Skills

Project Coordination

Communication

Customer Service

Relationship Building

Documentation

CRM Systems

Salesforce

Wrike

Asana

Monday.com

Education

Associate's or Bachelor's degree in Business/PM/Nonprofit Management

Tools

Salesforce

Wrike

Asana

Monday.com

Job description

• Location 625 University Avenue West,Saint Paul, MN, 55104,United States
• Base Pay $50,000.00 - $60,000.00 / Year
• Employee Type Exempt FT

Description

The Small Business Services Coordinator supports NDC's mission by coordinating technical assistance services, managing small business support projects, and helping entrepreneurs access the resources they need to grow their businesses. This role serves as the primary point of contact for clients throughout their engagement, coordinating consultants, tracking project progress, supporting program delivery, and ensuring a positive client experience. While a strong understanding of small business operations is important, technical expertise is provided through NDC's network of specialized consultants and advisors.

Key Responsibilities

Client and Program Coordination

• Serve as a primary point of contact for small business clients throughout their engagement with NDC.
• Conduct initial client intake meetings to understand client goals, challenges, and service needs.
• Coordinate and facilitate connections between clients and NDC's network of technical assistance consultants and advisors.
• Monitor client progress and ensure timely completion of services and project deliverables.
• Maintain accurate client records, project updates, and outcomes in organizational databases and reporting systems.
• Assist clients in navigating NDC programs, resources, and educational opportunities.

Consultant and Project Coordination

• Coordinate a pool of external consultants and technical assistance providers.
• Coordinate consultant assignments based on client needs and project scope.
• Support the development and management of consultant contracts, scopes of work, timelines, and deliverables.
• Track project milestones and ensure services are delivered on time and within scope.
• Review consultant invoices and supporting documentation for accuracy and contract compliance.
• Facilitate communication between clients, consultants, and internal team members to address challenges and maintain project momentum.

Program Implementation and Administration

• Coordinate cohort-based learning opportunities, workshops, and technical assistance programs.
• Support program planning, implementation, scheduling, and logistics.
• Track program performance metrics and support reporting requirements for internal and external stakeholders.
• Assist in the development and continuous improvement of technical assistance programs and service delivery models.
• Collaborate with Business Lab team members on departmental goals, work plans, and special projects.

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Team and Community Engagement

• Participate in Business Lab service review meetings and consultant selection discussions.
• Represent NDC at community events, partner meetings, and small business engagement activities.
• Assist the Director of Business Services with departmental initiatives and strategic projects.
• Support organizational strategic priorities and cross-functional collaborations.

Benefits provided to full-time employees

• Comprehensive medical, dental, vision, and life insurance coverage
• Health Savings Account (HAS)
• Teladoc virtual healthcare services, providing convenient access to licensed physicians, including virtual visits and in-home care when medically appropriate.
• 401(K)
• Paid Time Off (PTO)
• Earned Sick and Safe Time (ESST)
• Earned Paid Family Medical Leave (PFML)

Requirements

Experience:

• 1 to 3 years of experience in project coordination, program management, customer success, nonprofit operations, business services, workforce development, community engagement, or related fields.
• Experience managing multiple projects, tasks, or stakeholders simultaneously.
• Experience working with diverse communities and building professional relationships.

Education:

• Associate's or Bachelor's degree in Business, Project Management, Community Development, Nonprofit Management, Communications, or related field.
• Equivalent combination of education and experience will be considered.

Skills:

• Strong project coordination and organizational skills.
• Ability to manage multiple projects and deadlines simultaneously.
• Excellent communication, relationship-building, and customer service skills.
• Ability to coordinate multiple stakeholders and facilitate collaborative problem-solving.
• Detail-oriented with strong follow-through and documentation skills.
• Proficiency in Microsoft Office, CRM systems, and project management software such as Salesforce, Wrike, Asana, Monday.com, or similar platforms.
• Basic understanding of small business operations and entrepreneurship.
• Ability to learn business concepts and effectively connect clients with subject matter experts.

Preferred:

• Familiarity with the Twin Cities small business ecosystem.
• Experience working in nonprofit, economic development, education, workforce development, or community-based organizations.
• Bilingual or multilingual skills, particularly in Spanish, Somali, Hmong, or another language commonly spoken by NDC’s clients, are a plus.
• Project management training, certificate, or coursework (preferred but not required).

Summary

The Small Business Services Coordinator plays a critical role in empowering entrepreneurs and supporting NDC’s mission to foster economic growth within underserved communities. By coordinating business service projects, supporting consultants and technical assistance providers, managing project activities and deliverables, and facilitating collaboration among clients and internal teams, this position helps ensure entrepreneurs have access to the resources and support they need to succeed.