Small-Business Commercial Insurance Account Manager

Brown & Brown, Inc.; Alton (IL); On-site; USD 46,000 - 66,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Student loan assistance

Tuition reimbursement

Mental health support

Paid time off

Job summary

Brown & Brown is seeking a Commercial Lines Account Manager – Small Business to join our growing team in Chicago, IL. The Account Manager handles day-to-day client service on an assigned book of business, often alongside a Producer or Account Executive who leads placement and business development.

The role emphasizes system activity and client communication by email or phone, with a strong focus on renewal strategy, submissions, and loss exposure.

Qualifications

• 2+ years of experience in a Property & Casualty brokerage environment.
• Knowledge of Property & Casualty business.
• Ability to follow process and procedures guidance.
• Analytical and problem-solving abilities.
• Ability to display tact and poise under pressure when working through issues.
• Good communication, interpersonal, and negotiation skills.
• Ability to work efficiently in teams.
• Hold, or willing to obtain, Insurance licenses as required by the Company.

Responsibilities

• Participates in renewal strategy including discussion of markets, claims reviews, and exposure gathering.
• Manages a renewal book of business, including creation of submissions and the placement process.
• Supports drafting exposure gathering information, loss exhibits, submissions and proposals.
• Obtain loss run or policy documentation from carrier websites as needed.
• Primary recipient of daily questions or changes from the client or Prod/AE.
• Update the system of record to reflect conversations and policy documentation.
• Process monthly, quarterly or annual audits and monthly reports.
• Handle contract reviews that are not complex in nature.
• Provide claims management guidance and assist client in reporting losses.
• Set up policies in the system of record for accurate billing.
• Request invoices on agency bill policies within guidelines.
• Respond to accounting queries regarding discrepancies and cash applications.
• Align renewals with partner carriers and intermediaries for ideal markets.
• Implement market consolidation initiatives to secure best terms.
• Engage in corporate initiatives as required and promote accountability.

Skills

P&C brokerage

Renewal process

Process adherence

Analytical thinking

Communication skills

Teamwork

Licensing eligibility

Job description

Brown & Brown is seeking a Commercial Lines Account Manager – Small Business to join our growing team in Chicago, IL. The Account Manager handles day-to-day client service on an assigned book of business, often alongside a Producer or Account Executive who leads placement and business development.

The role emphasizes system activity and client communication by email or phone, with a strong focus on renewal strategy, submissions, and loss exposure.