Small Business Banker II (Inside Sales)

Capital One; Atlanta (GA); Remote; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dedicated Small Business Banker II to enhance client relationships and drive sales in a dynamic virtual environment. This role is crucial for retaining and expanding a portfolio of high net worth small business clients through effective communication and strategic sales initiatives. The ideal candidate will possess a strong background in business banking, with a focus on understanding complex cash flow cycles and providing tailored financial solutions. Join this innovative team and make a significant impact on the financial success of small businesses.

Qualifications

• 2+ years of Business Banking experience required.
• Understanding of complex business cash flow cycles and treasury management.

Responsibilities

• Manage and deepen relationships with small business clients.
• Utilize CRM software to track sales activities and client interactions.
• Engage proactively with clients to generate new business.

Skills

Business Banking Experience

Sales Skills

Customer Relationship Management

Problem Resolution

Financial Statement Analysis

Education

Bachelor's Degree

Tools

Sales Relationship Management Software

Customer Relationship Management Software

Job description

Small Business Banker II (Inside Sales)

The Virtual Business Banker II (VBB II) is responsible for daily operations, execution, and support of inbound/outbound phone-based retention and sales efforts within a phone-based environment. The role focuses on proactively retaining and deepening existing portfolio of complex and high net worth small business owner relationships by cross-selling additional business products and services. The VBB II builds relationships that may lead to sourcing additional products through outbound calls, applying an understanding of the complex business cash flow cycle and advanced credit sales skills. Customers typically include Business Banker customers, including complex portfolios managed by Business Banker Managers, Sr. Managers, and Directors.

General Responsibilities:

1. Manage relationships, retain, and deepen the assigned book of business, while acquiring new relationships through leads, referrals, and campaigns.
2. Build and foster a strong partner network with Treasury Management Officers, Merchant Services, Business Card Reps, Market Credit Executives, and Sales Support.
3. Multitask effectively in a virtual setting, proactively engaging clients and prospects.
4. Navigate customer relationship management software and other applications efficiently.
5. Utilize Sales Relationship Management system for calls, pipeline activities, and sales results.
6. Maintain regular contact with clients and leads to generate new deposit, treasury, and lending business to meet or exceed targets.
7. Demonstrate understanding of complex business cash flow cycles, including treasury management and financial statements.
8. Assess customer needs and recommend suitable products or solutions.
9. Establish rapport with clients and prospects, maintaining a clear product and service knowledge base to understand their operating models and recommend appropriate solutions.
10. Refer customers to appropriate channels for complex product needs and follow up to ensure engagement.
11. Handle problem resolution and refer servicing issues to the appropriate support centers.
12. Adhere to risk management and compliance protocols in all interactions.
13. Follow all regulatory requirements and internal policies.
14. Participate in special projects or initiatives as assigned.
15. Demonstrate Capital One's values in all interactions with peers, customers, and supervisors.

Basic Qualifications:

• At least 2 years of Business Banking experience.

Preferred Qualifications:

• 5+ years of Business Banking experience.
• 1+ year of phone-based sales experience.
• Formal credit training.

Note: Capital One will not sponsor employment authorization for this position at this time.