Senior Loan Officer, Retail

Western Alliance Bancorporation; Santa Clarita (CA); Remote; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Senior Loan Officer, where your expertise in consumer lending will be pivotal in helping clients achieve their financial goals. This role emphasizes exceptional customer service, strong sales techniques, and the ability to manage a significant loan pipeline. You will work remotely while leveraging technology to enhance the client experience and maintain key performance indicators. With competitive salaries and comprehensive benefits, this position offers a unique opportunity to grow your career in a supportive environment that values your contributions and professional development.

Benefits

Competitive Salaries

Medical and Dental Insurance

401k Matching Program

Tuition Assistance Program

Employee Volunteer Program

Wellness Program

Ownership Stake in the Company

Qualifications

• Minimum 2 years of consumer lending sales experience with Agency, FHA, and Jumbo products.
• Strong sales techniques and problem-solving abilities are essential.

Responsibilities

• Work directly with clients to generate purchase and refinance loans.
• Ensure a smooth loan application process by collaborating with the operations team.

Skills

Consumer Lending Sales Experience

Sales and Closing Techniques

Interpersonal Communication Skills

Problem-Solving Ability

Organizational Skills

Active Listening Skills

Education

High School Diploma or Equivalent

Tools

Encompass (LOS)

Velocify (CRM)

Microsoft Office

Job description

Job Title:

Senior Loan Officer, Retail

Location:

Remote - CA (Southern)

What you'll do:

1. AmeriHome Distributed Retail Loan Officers work directly with Clients and third-party referral sources (Realtors, Builders, CPA's, Financial Advisors, etc.) to generate both purchase and refinance loans for Clients. Our Loan Officers build rapport, analyze financial situations, and determine the appropriate loan product to meet our client's goals. Our customers' experience is our primary focus, and our Loan Officers are required to have best-in-class customer service skills.
2. Base + monthly incentive: No draw (additional compensation for self-sourced and purchase business)
3. Ramp-up incentive: Typically for the first 3 months
4. States Licensing: Company-paid licensing, continuing education, and annual state/NMLS renewals
5. Speak with borrowers to assess their loan requirements. Consult with clients on loan options that are best suited for their needs, clearly presenting benefits and options.
6. Be the go-to person for the borrower throughout the loan application process.
7. Ensure a seamless and smooth process for the client by building a strong partnership with the operations team.
8. Utilize technology to multitask and manage a large pipeline.
9. Assist borrowers with purchase transactions by utilizing our nationwide realtor referral network.
10. Maintain pre-established daily, weekly, and monthly KPIs (Key Performance Indicators).

What you'll need:

• Proven successful consumer lending sales experience (minimum 2 years), working with Agency, FHA, and Jumbo products including Non-QM.
• High School Diploma or equivalent.
• Proficient computer skills including Encompass (LOS) and Velocify (CRM).
• Excellent interpersonal, written, and oral communication skills (Bi-lingual fluency a plus).
• Must have strong sales and closing techniques.
• Ability to take initiative and responsibility.
• Strong problem-solving ability with multiple systems and scenarios.
• Organizational skills and attention to detail.
• Ability to prioritize tasks in a fast-paced environment.
• Proficient in Microsoft Office/Excellent computer skills.
• Competitive and driven.
• Active listening skills.

Benefits you'll love:

We offer all the important things you'd want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the company:

AmeriHome Mortgage is a Western Alliance Bank company. Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, national origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. They are also committed to providing reasonable accommodations for individuals with disabilities. If you require a reasonable accommodation to complete any part of the application process, please email [e-mail] or call 602-386-2488. Please provide your contact information and specify the nature of your accessibility issue. We will respond only to inquiries concerning reasonable accommodations.