Slots Manager - MGM Springfield

MGM Resorts International; Springfield (MA); Hybrid; USD 61,000 - 81,000; Full time

Benefits offered by this job

Healthcare and wellness programs

Time off benefits

Employee dining room meals

Job summary

MGM Springfield is seeking a Slots Manager to oversee day-to-day slot operations, coach hourly staff, and ensure guest service excellence on the casino floor.

The ideal candidate will bring hands-on leadership, a hospitality mindset, and the ability to resolve issues quickly while upholding regulatory and company standards across overnight shifts. This full-time role offers competitive pay and the chance to grow with MGM Resorts.

Qualifications

• Hands-on leadership experience in customer-facing/hospitality environments
• Ability to coach hourly employees and manage performance
• Experience in gaming or casino settings preferred

Responsibilities

• Oversee day-to-day slot operations on the casino floor
• Mentor and develop hourly staff to meet standards and goals
• Ensure compliance with departmental policies and regulatory requirements
• Protect company assets and handle guest/employee issues professionally

Skills

Leadership

Customer service

Coaching

Education

High School Diploma or GED

Job description

Slots Manager - MGM Springfield page is loaded## Slots Manager - MGM Springfieldlocations: Property - MGM Springfieldtime type: Full timeposted on: Posted Yesterdayjob requisition id: 279940Springfield, MassachusettsThe SHOW comes alive at MGM Resorts International**THE JOB:**As an **Slots Manager**, you'll bring hands-on leadership experience to oversee day-to-day slot operations, ensuring team performance, guest service excellence, and protection of company assets. This role is ideal for a proven people leader with experience in customer-facing or hospitality environments who can coach employees, manage compliance, and resolve issues in a fast-paced gaming setting. You'll support shift leadership while modeling service standards and regulatory responsibility on the casino floor.**THE DAY-TO-DAY:*** Use strategies to engage employees, foster a positive work environment, gather and resolve employee issues, and retain top performers* Maintain ongoing communication with employees to share information, listen to feedback, and role-model S.H.O.W. standards* Effectively develop and mentor hourly employees to support employees' career goals and to ensure all departmental standards and goals are understood and met* Deliver a level of guest service which is consistent with the company's and property's core service standards* Manage team expectations, ensuring compliance with departmental and company policies* Provide instruction, training and implementation of service and other company programs to staff* Research and resolve guest and / or employee issues effectively and professionally* Manage, organize, and complete assigned projects with attention to detail within the established deadline* Delegate job duties and tasks to employee's utilizing SHOW as the basis for guest engagement* Ensure inventory of all company equipment and sensitive keys during shift are maintained and accounted for* Protect the confidentiality of company files and documents under immediate control* Assist the Shift Manager with management of human resource responsibilities to include training, issuing discipline and ensure the proper documentation of all actions taken for assigned staff members**THE IDEAL CANDIDATE:*** High School Diploma or GED* 2+ Years of Prior Relevant Experience in a customer service environment* Prior management experience is preferred* Must be able and willing to work Full-time schedule, Overnights starting at 7pm-3am or 11pm-7am to include weekends and holidays**THE PERKS & BENEFITS:*** Healthcare, financial and time off benefits* Wellness incentive programs to help you stay healthy physically and mentally* Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.* Free meals in our employee dining room* Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community**VIEW JOB DESCRIPTION:****Pay Range:**The pay range for this role is:$60,700.00 - $80,900.00This range represents a good faith estimate of the salary range that MGM reasonably expects to pay for the position upon hire. The actual salary offer will take into account a wide range of factors, including location.This position is eligible to participate in the Company's incentive plan.Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.Are you ready to **JOIN THE SHOW**At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth.Be part of a unique world filled with anticipation, entertainment and unparalleled experiences - combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture.We know the importance of respecting each other's differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences.We know the importance of respecting each other's differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world.MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact us at [e-mail] are an Equal Opportunity Employer. We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us. For more information about MGM Resorts International, including our and commitment to diversity and inclusion, please visit. For California residents, also see our that describes the categories of personal information and sensitive personal information we collect and provides certain details about our processing of that information.