Slots Gaming Support Technician

Red Hawk Resort + Casino; Placerville (CA); On-site; USD 22,000 - 30,000; Full time

Job summary

Red Hawk Resort + Casino in Placerville, CA seeks a team member to handle ATM/JDU/MIMO transactions and related duties. Responsibilities include fills, credits, repairs, and assisting guests with transactional needs while maintaining security and accuracy.

The role requires lifting up to 20 pounds, adherence to gaming regulations, and delivering courteous guest service in a fast-paced environment.

Qualifications

• Must be at least 21 years of age.
• High school diploma or GED required.
• Must be able to frequently lift 20 pounds or more.

Responsibilities

• Performs all ATM, JDU, and MIMO fills, credits, and repairs.
• Works effectively and maintains positive relationships with internal and external venders and guests.
• Assists guests with transactional needs related to ATMs, JDUs, and MIMOs.
• Monitors status and working areas for ATMs, JDUs, and MIMOs ensuring all are operational and areas are secure and clean.
• Balances monies received and disbursed.
• Conducts operation of basic slot machinery, cash dispensing machine, redemption machine, bill counter, and calculator.
• Maintains current knowledge of local jurisdiction gaming laws and attendant regulations, as well as internal controls, policies and procedures.
• Promotes departmental and property-wide promotions continually.
• Brings employee concerns to the attention of the shift manager.
• Promotes positive guest relations through prompt, courteous and efficient service.
• Performs all other duties as assigned.

Education

High school diploma or GED

Job description

DUTIES AND RESPONSIBILITIES

• Performs all ATM, JDU, and MIMO fills, credits, and repairs.
• Works effectively and maintains positive relationships with internal and external venders and guests.
• Assists guests with transactional needs related to ATMs, JDUs, and MIMOs.
• Monitors status and working areas for ATMs, JDUs, and MIMOs ensuring all are operational and areas are secure and clean.
• Balances monies received and disbursed.
• Conducts operation of basic slot machinery, cash dispensing machine, redemption machine, bill counter, and calculator.
• Maintains current knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and attendant regulations, as well as internal controls, policies and procedures.
• Promotes departmental and property-wide promotions continually.
• Brings employee concerns and/or problems and unusual guest activities to the attention of the shift manager.
• Promotes positive guest relations through prompt, courteous and efficient service.
• Performs all other duties as assigned.

QUALIFICATION REQUIREMENTS

• Must be at least 21 years of age.
• High school diploma or GED required.
• Must be able to frequently lift 20 pounds or more.