Slots Gaming Tech Supervisor

Red Hawk Resort + Casino; Placerville (CA); On-site; USD 65,000 - 80,000; Full time

Job summary

Red Hawk Resort + Casino in Placerville, CA is seeking a skilled supervisor to lead Gaming Technicians on assigned shifts. The role oversees repairs, overhauls, and preventative maintenance of slot machines to ensure optimal operation, and involves staff scheduling and disciplinary actions as needed.

You will ensure compliance with gaming laws and internal controls, assist with training, maintain machine counts and paperwork for audits, and help resolve guest issues while promoting outstanding

Qualifications

• High school diploma required and three or more years slot experience required.
• One year of supervisory experience preferred.
• Electronics degree preferred.
• Must be able to frequently lift and/or move up to 100 pounds.
• Must be at least 21 years of age.

Responsibilities

• Supervise all Gaming Technicians on assigned shift and delegate duties.
• Repair, overhaul and maintain slot machines for optimal operation.
• Make staffing decisions (hire, transfer, discipline) for technicians.
• Oversee floor maintenance and repair.
• Handle auditing/data-processing paperwork for new slot machines.
• Count machines and maintain records for Gaming Commission.
• Supervise relocation and setup of machines.
• Assist in training new Gaming Technicians.
• Keep up with gaming laws and internal controls.
• Flag disputes and unusual guest activity to shift manager.
• Promote positive guest relations through prompt service.
• Directly supervise all technicians on each shift; perform other duties as assigned.

Skills

Supervisory experience

Slot operation knowledge

Guest relations

Problem solving

Education

High school diploma

Electronics degree

Job description

• Coordinates and supervises all Gaming Technicians, Bench Technicians, Senior Gaming Technicians on assigned shift by assigning responsibilities and duties and assisting them if needed.
• Repairs, overhauls, and maintains proper preventative maintenance of all slot machines to ensure optimal operation.
• Makes recommendations and suggestions to hire, transfer, suspend, promote, discharge, evaluate, assign, and discipline all Gaming Technicians, Bench Technicians, Senior Gaming Technicians on assigned shift in a fair and equitable manner.
• Handles floor maintenance and repair.
• Processes the necessary paperwork for auditing and data processing purposes for the initial set-up and checkout of new slot machines.
• Keeps an accurate count of machines on the floor, matching the units license, maintains records of all percentage sheets as required by the Gaming Commission.
• Supervises the breakdown, relocation, and setup of relocated machines and stands.
• Assists in the training of new Gaming Technicians.
• Maintains knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and regulations, as well as property internal controls, policies and procedures.
• Brings disputes and unusual guest activities to the attention of the shift manager/ Gaming Performance Manager.
• Promotes positive guest relations through prompt, courteous and efficient service.
• Directly supervises all Gaming Technicians, Bench Technicians, and Senior Gaming Technicians on each assigned shift.
• Performs all other duties as assigned.

QUALIFICATION REQUIREMENTS

• High school diploma required and three or more years slot experience required.
• One year of supervisory experience preferred.
• Electronics degree preferred.
• Must be able to frequently lift and/or move up in to 100 pounds.
• Must be at least 21 years of age.