SLOTS FLOOR ATTENDANT

Ohkay; Northern (KY); Hybrid; USD 27,000 - 38,000; Full time

Job summary

Ohkay Casino seeks a Slot/Floor Attendant to engage players on the casino floor, pay hand-pay jackpots, and perform basic maintenance on slot machines.

You will respond to service lights, manage cash with a daily bank, and guide players on gameplay while promoting loyalty programs. Must be at least 21, have basic math skills, and communicate effectively.

Qualifications

• High School Graduate or equivalent.
• Knowledge of basic mathematics and good oral communications skills.
• Cash handling experience preferred.
• Must be computer literate.
• At least 21 years of age or older.
• Gaming industry experience is preferred.

Responsibilities

• Respond to Slot Machine Service lights and customer calls; provide game play instructions.
• Verify and pay out jackpots; maintain daily cash bank from cage.
• Record all credits and calculate correct amounts for customers.
• Provide change to customers in a courteous and friendly manner.
• Perform basic maintenance on machines (paper jams, bill jams).
• Promote the player tracking program and other casino promotions.
• Resolve or direct customer complaints to supervisor on duty.
• Be familiar with procedures for robberies, bomb threats and life-threatening situations.
• Handle cancelled credits, short pays, money exchanges, and currency reconciliation.
• Use a 10-key calculator to compute credits when jackpots are won.
• Maintain good personal hygiene and a professional appearance.
• Carry out any duties assigned by management.

Skills

Basic Math

Cash Handling

Communication

Computer Literacy

Age 21+

Gaming Industry Experience

Education

High School Graduate

Tools

Computer

Radio

Job description

Job Details

Job Location: 340 HWY 68 - SAN JUAN PUEBLO, NM 87566

Position Type: Full Time

Job Shift: Any

POSITION SUMMARY

A Slot/Floor Attendant is a key customer service provider on the casino floor. They service and build relationships with our players, pay hand-pay jackpots and perform minor repairs on slot machines at the Ohkay Casino.

JOB REQUIREMENTS

• Respond to Slot Machine Service lights and customer calls, to provide and/or execute the following functions: Provide Game play instruction/explanations.
• Verify and pay out customer any jackpots and required hand pays. Maintain individual cash bank daily from cage.
• Record all credits and figure correct amount toward customer.
• Provide change to customers in a courteous friendly manner.
• Responsible for basic maintenance of machines such as: paper jams and bill jams
• Understands and promotes the player tracking program and other casino promotions.
• Resolve or direct customer complaints to supervisor on duty.
• Familiar with procedures relating to robbery, bomb threats and other life treating situations.
• Responsible for cancelled credits, short pays, money exchanges, and reconciliation of currency.
• Utilize basic math skills to figure credit amounts when jackpots are won.
• Ability to operate a 10-key calculator
• Maintain good personal hygiene and a professional appearance at all times
• Any and all duties and responsibilities as assigned by management.

Qualifications

High School Graduate or equivalent.

Skills

Must have knowledge of basic mathematics and good oral communications skills. Cash handling experience preferred. Must be computer literate. At least 21 years of age or older. Gaming industry experience is preferred.

PHYSICAL/MENTAL DEMANDS

Ability to work in a fast-paced environment and exercise good judgment in evaluating situations and taking effective action. Communicate and present ideas effectively orally. While performing duties of this position, employee is required to stand and walk for extended periods, and use hands to; finger, handle, or feel objects, tools, or controls. Occasionally sit. Must be able to lift 20 pounds with occasional lifting of more than 35 pounds, assisted. Ability to manage stress appropriately, make decisions under pressure, manage anger, fear, hostility and violence of others appropriately. Walking and standing 85% - 90 % of shift.

EQUIPMENT TO BE USED

Computer, Radio

WORKING CONDITIONS

All shifts spent working indoors. Must have the ability to work in a casino environment in the midst of noise, smoke and crowded situations.