Slot Tech I

Zia Park Casino; Hobbs (NM); On-site; USD 22,464 - 27,456; Full time

Job summary

Zia Park Casino in Hobbs, New Mexico, is seeking a dedicated Slot Machine Technician to manage the repair and maintenance of gaming devices. The role requires at least 21 years of age, experience in electronics or gaming machines, and strong customer service skills. Responsibilities include troubleshooting, preventative maintenance, and ensuring machines are operational. The candidate should be proficient in Microsoft Word and Excel, with good communication abilities. Exposure to a fast-paced environment and various physical demands are expected.

Qualifications

• Must be at least 21 years of age.
• Experience in electronics and technical maintenance preferred.
• Good oral and written communication skills, must be fluent in English.

Responsibilities

• Repair and maintain all slot machines and gaming devices.
• Perform preventative maintenance and troubleshoot machine malfunctions.
• Assist customers with questions and complaints regarding slot machines.

Skills

Electrical maintenance

Customer service

Communication (English)

Problem-solving

Teamwork

Education

High School diploma or G.E.D.

Tools

Microsoft Word

Microsoft Excel

Job description

STARTING SALARY

$24,960.00 yr + Tip Pool

Summary

Responsible for the overall repair and maintenance of all slot machines and gaming devices shift in accordance with property policies and procedures. Responsible for providing efficient service to all slot guests and ensures slot machines are monitored and repaired on a continual basis for full capacity operation.

Essential Duties & Responsibilities

• Promote and maintain all steps in the customer service program with each patron and employee you may come in contact with.
• Perform preventative maintenance: clean, inspect, adjust, and test various machine parts.
• Perform floor maintenance: troubleshoot and repair machine malfunction problems as they occur during gaming.
• Assist floor supervisors with malfunctions and answer floor calls.
• Answer floor calls excluding jackpots when business dictates.
• Ensures that slot machines are filled with ticket paper to keep machines in constant operation.
• Assist customers with questions and complaints regarding slot machines. Provide answers and explanations and rectify problems as appropriate.
• Work on special projects as assigned. Assist with every phase, from layout to installation.
• Must work well under pressure and meet multiple and sometimes competing deadlines.
• Maintains knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and attendant regulations, as well as property internal controls, policies and procedures.
• Brings disputes and unusual guest activities to the attention of the shift manager.
• Must be knowledgeable of all special events and promotional activities available to guests.
• Presents oneself as a credit to the Company and encourages others to do the same.
• Must always demonstrate ethical and cooperative behavior with guests, co‑workers and supervisors.
• Adhere to all departments/company policies and procedures.
• Performs other duties as may be assigned by department and/or company management.
• Follow all cleaning, sanitation and PPE position specific guidelines.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Qualifications

• Must be a minimum of 21 years of age.
• Must qualify for licensing with the New Mexico Racing & Gaming Commissions.
• High School diploma or G.E.D preferred.
• Six months to one year experience in electronics and maintenance of technical equipment, game machines, or slot machines preferred.
• Ability to work varying schedule to include: all shifts, days and holidays.
• Good oral and written communication skills, must be fluent and literate in English. Bilingual in Spanish preferred.
• Must have a good working knowledge in Microsoft Word and Excel.
• Knowledge of New Mexico gaming laws and regulations as well as the Penn National Gaming’s internal controls, policies and procedures.
• Work in a fast‑paced environment.
• Must possess excellent customer service and interpersonal skills.
• Ability to respond calmly and make rational decisions in stressful situations with co‑workers, guests and vendors.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to maintain confidentiality.
• Ability to work as part of a team and to promote cooperative approach between departments.
• Ability to work unsupervised.

PHYSICAL DEMANDS

• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 250 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
• The employee frequently is required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.

WORK ENVIRONMENT

• While performing the duties of this job, the employee mostly works inside the building. The employee is regularly exposed to airborne particles, toxic fumes and/or chemicals.
• The noise level in the work environment is loud.
• Exposure to bright lighting.
• Exposure to unrestricted second‑hand smoke.

Equal Opportunity Employer

Equal Opportunity Employer