Slots Attendant: Customer Service & Jackpot Support

Bally's; Dover (DE); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health coverage

401(k) with company match

Perks and childcare discounts

Job summary

Bally's Dover in Dover, DE is seeking a friendly Attendant - Slots to deliver exceptional service on the gaming floor, monitor machines, and promote the Players Club.

You will assist guests with ticket information, handle basic troubleshooting, and ensure compliance with Delaware Lottery regulations while maintaining security and professionalism.

This full-time role offers competitive pay, comprehensive benefits, and opportunities to engage with a vibrant casino team.

Qualifications

• High school diploma, GED or equivalent experience.
• Excellent customer service skills.
• Strong verbal and written communication.
• Punctual and able to work weekends, holidays, and nights.
• Ability to pass background check and obtain DE Lottery license.
• Professional appearance and dress code compliance.
• English reading and writing proficiency.

Responsibilities

• Walk the assigned section to monitor for problems and provide outstanding customer service.
• Promote Players Club and enroll patrons.
• Assist customers with slot-related issues and ticket information.
• Handle jackpot reports up to $5,000.
• Maintain security of keys and data systems.
• Keep video lottery terminals working and report malfunctions.
• Respond to telephone inquiries and welcome guests.
• Follow safety rules and company policies.

Skills

Customer service

Communication

Attention to detail

Teamwork

English proficiency

Education

High school diploma or GED

Tools

Video lottery terminals

Cash handling

Job description

Bally's Dover in Dover, DE is seeking a friendly Attendant - Slots to deliver exceptional service on the gaming floor, monitor machines, and promote the Players Club.

You will assist guests with ticket information, handle basic troubleshooting, and ensure compliance with Delaware Lottery regulations while maintaining security and professionalism.

This full-time role offers competitive pay, comprehensive benefits, and opportunities to engage with a vibrant casino team.