Slot Machine Support Specialist

Bally's Corporation; Atlantic City (NJ); On-site; USD 19,286 - 24,796; Full time

Job summary

Bally's Corporation in Atlantic City is seeking a Slot Attendant to assist slot players, explain machine types, and maintain accurate handling of machine operations. You will help guests with device usage and ensure safety and compliance on the casino floor.

Responsibilities include processing jackpots and paper fill transactions with high customer service, reporting safety issues, and ensuring proper use of keys, radios, and Android devices. AML training, CTR/SARC and W2-G forms may be required.

Qualifications

• Customer service skills (preferred).
• Public relations and communication skills (preferred).
• NJ Casino EE Registration (required).

Responsibilities

• Observes slot players within assigned area and offers assistance, instruction and advice on the various types of machines in that area.
• Must be knowledgeable of the diverse types of slot machines and must be able to correct simple machine problems.
• Control and safety of issued equipment (Slot Machine Keys, Radio, Android devices)
• Report any knowledge of safety issue on the casino floor or in the building
• Handles jackpot and paper fill transactions promptly, accurately and with a high degree of customer service.
• Must be well versed on various property events and relay same to slot players in assigned area.
• Exchanges currency for patrons using an impressed fund
• Ability to speak English so that it can be understood.
• Must be able to read and legibly write English.
• Capable of handling routine guest complaints, incidents, and machine malfunctions.
• Capable of identifying situations that require supervisory personnel.
• Understand and comply with company and departmental directives, policies, and procedures.
• Completes CTR and SARC and W2-G forms when necessary for slot jackpots.
• Must successfully complete annual compliance training (AML, Title 31 or any essential training required)
• Maintains a clean and sanitize work environment with regards to personal safety standards when working or using equipment
• Other duties as assigned.

Job description

Bally's Corporation in Atlantic City is seeking a Slot Attendant to assist slot players, explain machine types, and maintain accurate handling of machine operations. You will help guests with device usage and ensure safety and compliance on the casino floor.

Responsibilities include processing jackpots and paper fill transactions with high customer service, reporting safety issues, and ensuring proper use of keys, radios, and Android devices. AML training, CTR/SARC and W2-G forms may be required.